Team Manager Customer Service

Job content

If you are a natural coach and leader who excels in translating and executing a regional customer service strategy, possesses strong people management skills and has a passion for processes, we encourage you to read on:

VYNCKE is looking for a Team Manager Customer Service, responsible for the organization and execution of the customer services in Western-Europe, Africa and LATAM. Apart from leading a multifunctional team, he or she will also be responsible translating the global customer service strategy & mission into actionable plans.

Your responsibilities

• Lead a multifunctional and cross-country team of customer service managers & officers as well as the team leader responsible for the help desk team and technical support & interventions team.
• Motivate and develop your team members, focusing on personal growth and competencies and act as a mentor and coach.
• The strategyis set, the mission is clear. Your focus will be on translating this to improvement & upscaling initiatives to optimize existing processes, ensuring they are documented and implemented in a correct and professional way.
• You willcollaborate closely with other departments such as our Project Office and Sales teams, feeding back structural improvements.
• You willreport to the Global Unit Manager Customer Service, based in Harelbeke.

Your Profile

• You have a master’s degree in engineering or business engineering and at least 10 years of working experience, including a minimum of 3 years in an international client-focused environment.
• You always put your customer first and understand the needs and challenges of client-centric environment.
• Previous people management experience is a plus, but a warm, mature and listening attitude is the priority. You get energy from working with people, acting as a coach for your team.
• Your ability to mediate conflicts and persuasive nature characterizes you. You combine this with a process-oriented mindset with a drive for process improvement and optimization.
• You speak English, Dutch and are willing to travel occasionally.

OUR COMPANY

VYNCKE is a dynamic, family owned company that, since the start in 1912, has grown to a global player in the sector of clean energy technology : more precisely the development and construction of customized waste to energy installations. Worldwide more than 350 Vynckeneers are stationed in our settlements in Brazil, Belgium, Germany, Czech Republic, India, China, Thailand, Spain and Malaysia. Thanks to more than 4.000 satisfied customers all over the world, a well-lined order book and the loyal commitment of the enthusiastic Vynckeneers we maintain a stable position in the market. This allows us to offer excellent job security.

Are you a real team player, do you enjoy taking initiative, do you have an open international mentality and are you willing to travel ? Are you the crucial link that lifts our projects to the next level and leads the way? Then probably you could be one of the new Vynckeneers !

JOIN OUR FAMILY IN BELGIUM !