Technical Sales Engineer – France

Job content

Job definitionIn this role, as a Technical Sales Engineer, you will be providing support to customers using Esdec products and working closely together with our Sales Managers in France. It is a challenging position for 40 hours a week (fulltime) and you will be working from your home office.Being a technical expert, you will recommend solutions and maintain a good record of all work and communications with the customer in our CRM system, including documenting solutions in our knowledge base. To be successful in this role, you must be a motivated self-starter and keen to learn, possess good customer service and technical problem-solving skills, and be someone who embraces challenges.Tasks and responsibilities:

• Ask customers targeted questions to quickly understand root cause of their case;
• Effectively communicate with end-users on technical aspects, from design phase to installation;
• Accurately document and update tickets in the tracking systems;
• Maintain communication with the customers on the status of all open tickets;
• Leverage and contribute to internal technical knowledge and expertise;
• Properly escalate unresolved topics to appropriate technology teams.

As a Technical Sales Engineer you work for the business unit Esdec Solar Projects as part of the Esdec Solar Group. Esdec Solar Projects delivers to developers and EPC companies. You will be a part of the Esdec Sales Team Europe, which is an enthusiastic and energetic team who work closely together even a lot of your colleagues are based in different countries. Approximately every 3 months you will be joining a meeting in Deventer to stay connected to your colleagues in the Netherlands. This is the time where you’ll catch up with colleagues and you’ll receive a lot of updates from various departments as well as product trainings. You will report to the Commercial Manager Europe.Job Qualifications

• Bachelor level is preferred;
• Minimum 5 years experience in a similar position;
• You are able to build relationship with customers;
• Languages: French (near native/fluently) and English (very good) spoken and written;
• Intensive travelling is required, and you have a driver’s license.

This is who you are

• You are a hands on and practical person;
• You have a strong customer focus;
• You are able to prioritize, organize and manage multiple tasks;
• You act independently and exercise good judgment;
• You are very technical;
• You have effective verbal and written communication skills;
• You have good troubleshooting skills.

Job offerA challenging position for 40 hours a week (fulltime). You will be working from your home office. You will work in an enthusiastic and involved environment where cooperation and results are central. As a colleague at Esdec you get:

• Enthusiastic colleagues in Europe who would like to welcome you to our Esdec family who are passionate about accelerating the energy transition;
• A good salary, appropriate to your education and experience;
• Individual bonus plan;
• Company car;
• Laptop and mobile phone;
• 25 vacation days on a full-time basis;
• Plenty of development opportunities, we like to invest in the future;
• Home office allowance of 150,- net per month;
• A job in a healthy and successful company operating in a dynamically growing market.

Company DescriptionAs part of the Esdec Solar Group, Esdec is a global and leading supplier of mounting systems for solar panels on pitched and flat roofs with all types of roof coverings in the world. We supply to distributors and directly to the larger installers. We also provide technical support and consultancy services.Esdec is located at Deventer and consists of the Customer Support, Project Engineering, Marketing and Sales departments. The organization is supported from the same location in Deventer by Esdec Support EU, consisting of the Operations, R&D, Product Management, Finance, HR and IT departments. Together, these companies have approximately 140 employees. Esdec is a modern organization with an informal culture and enthusiastic colleagues. We pay a lot of attention to personal development and offer many opportunities for training.Other facts & figures:

• Esdec Solar Group (ESG) is the parent organization of Esdec and is active in mounting systems for solar panels in more than 20 countries;
• The growth strategy through both acquisitions and organic expansion has made ESG one of the most important players in different countries and continents such as Europe and the US;
• In Europe, ESG has the companies Esdec (Deventer), Esdec Solar Projects (Deventer) and Blubase (Zwolle) with Esdec Support EU (Deventer) as support organization;
• In America, ESG has the companies IronRidge (Hayward), PanelClaw (Osgood) and EcoFasten (Phoenix) with Esdec Support US (Walnut Creek) as support organization;
• ESG continues to develop and responds quickly, reliably and innovatively to the changes in the solar industry;
• ESG is originally a Dutch organization and partly in the portfolio of Blackstone and Rivean Capital;
• Today, more than 650 passionate employees worldwide work at ESG, collaborating on the vision to enable the transition to sustainable solar energy for future generations.

Interested?Have you become enthusiastic about this position within our wonderful company? Then apply via the ’Apply Now’ button and upload your CV and motivation letter. Do you have any questions first? Then you can contact Sanne Dirkmaat, (Corporate Recruiter) via s.dirkmaat@eu.esdecsolargroup.com.While we appreciate the offer of assistance, unfortunately Esdec does not accept unsolicited resumes from search firms. All resumes submitted by search firms to any employee at Esdec by email, the Internet or directly without a valid written search agreement will be deemed the sole property of Esdec, and no fee will be paid in the event the candidate is hired by Esdec.