Technical Support Analyst (C3L4) - Deadline: 01/02/2022
View: 160
Update day: 26-11-2025
Location: Brussels Brussels Capital
Category: IT - Software IT - Hardware / Networking Information Technology Production / Operation Mechanical / Technical Maintenance
Industry:
Job type: Voltijds
Job content
The EEAS Digital Solutions Division is looking for a Technical Support Analyst for the Operations Team with at least 3 years of work experience.Tasks
o Provide Information Systems technical support for customer issues
o Collaborate with users and other It team with collaborative tools
o Analyze user problems and provide potential workarounds for problems
o Raise information and production incident (bug) to the development team
o Raise information and change request to the project team
o Develop and maintain the knowledge base for user support
o Report on incidents and problem
Knowledge, Competences and Tools
o Methodical and disciplined problem solving skills.
o Business analysis and business processes modelling
o Information Systems matters and technical knowledge on the projects aspects
o Large organization administrative business processes
o Ability to communicate verbally and in writing in English (French would be an
asset)
o Experience of ITSM tool, such as ServiceNow and Jira
Deadline: 10-01-2026
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