Technical Support & Cloud Services Manager

☞ McKinsey & Company

View: 170

Update day: 26-11-2025

Location: Brussels Brussels Capital

Category: Marketing / PR

Industry: Management consultancy

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Job content

Who You’ll Work With

You will be based in our Brussels, Dublin, Lisbon or Wroclaw office as part of our Marketing & Sales Solutions teams globally.
The Marketing & Sales practice strives to help clients in both consumer and business-to-business environments on a wide variety of marketing and sales topics. Our clients benefit from our experience in core areas of marketing such as branding, customer insights, marketing ROI, digital marketing, CLM, pricing, and sales and channel management. Our practice offers an exceptional opportunity to work at the intersection of marketing, sales and consulting. Focusing on issues like redefining marketing and sales operations and commercial transformation, our people help clients build capabilities and transform how companies go to market - moving them to customer centric organizations.
Periscope is the technology backbone of McKinsey’s Sales & Marketing practice. Founded in 2007, it combines world-leading Intellectual Property, prescriptive analytics and cloud-based tools, with expert support and training. This unique combination drives revenue growth – now, and in the future. The platform offers a suite of Marketing & Sales solutions that accelerate and sustain commercial transformation for businesses. Periscope leverages its world-leading IP (largely from McKinsey but also other partners) and best-in-class technology to enable transparency into Big Data, create actionable insights and new ways of working that drive lasting performance improvement, and typically sustain a 2-7% increase in return on sales (ROS). With a truly global reach, the portfolio of solutions is comprised of: Marketing Solutions, Customer Experience Solutions, Category Solutions, B2C Pricing Solutions, B2B Pricing Solutions and Sales Solutions. These are complemented by ongoing client service and custom capability building programs.
Periscope has a presence in 27 locations across 16 countries with a team of 800+ IT and business professionals and a network of 300+ experts. To learn more about how Periscope’s solutions and experts are helping businesses continually drive better performance, visit www.mckinsey.com/periscope

What You’ll Do

You will ensure the correct elevation of issues from 1st line to 2nd line support members and any unresolved software issues to the development teams as well as ensuring that any bugs are correctly documented.
In this role, you will define, implement and manage technical support processes and procedures. You will produce weekly and monthly KPI reporting as well as create and drive initiatives to improve quality, performance and SOP’s for support and DevOps engineers. You will identify areas for self-serve and automation and lead said innovations.

Qualifications

  • Postgraduate degree in computer science
  • 6+ years of experience managing the support of modern cloud-based SaaS systems in a fast paced environment
  • Experience managing both help desk and site reliability engineering teams
  • Understanding of complex enterprise systems and solutions
  • Working knowledge of modern day DevOps and software development practices
  • Familiarity with cloud technologies, AWS and/or Azure in particular
  • Familiarity of compliance and certifications (e.g., SOC2)
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Deadline: 10-01-2026

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