Technical Support Specialist

Job content

JOB DESCRIPTION

The Legrand Integrated Solutions Team has an exciting opportunity for a Technical Support Specialist to join the team in Sint-Niklaas. The ideal candidate will hold multiple responsibilities within the technical services department. Partnered with other technical support team members, this position shall act as primary point of contact for all product related support requests and general product questions for the Legrand group product lines. Specific responsibilities include answering telephone “hot line” and written or internet-based inquiries from customers regarding company products, analysing problems with non-functioning equipment to identify problem areas and recommend corrective action. Additionally, this position also requires development of advanced system applications for use on product installations.

ABOUT LEGRAND INTEGRATED SOLUTIONS

Legrand Integrated Solutions has been active in the top end of home and commercial building automation for more than 30 years. We deliver effortless automation to all our users, designed to seamlessly combine aesthetics and technology. Our systems give project owners unprecedented control of their projects - from extraordinary lighting scenes to effortless comfort controls and energy efficient actions. Our home and commercial control products can constantly be kept up to date with software upgrades, and our products include lighting control, shade, temperature, 3rd party integrations, and more. Users can control their home or commercial space from IOS and Android devices. Our Systems are designed to integrate with a wide range of partner solutions. Our control systems are compatible with subsystems from our Premier Partner network, including HVAC, audio, lighting, shades, and audio equipment. Sold through a dedicated network of dealers and partners throughout the world, Legrand products are optimized for any challenge in automation and integration.

ABOUT LEGRAND

Legrand is a global company with 35.000 employees world-wide and products sold in 180 countries. As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.

QUALIFICATIONS

§ Minimum Bachelor’s degree in home automation, electricity, electronics, ICT or related technical field or equivalent combination of education and experience

§ 3 to 4 years of experience in the Home Automation and Hotel Room Management system field

§ Background in HVAC, Energy Conservation, Lighting, and Facilities Management.

§ BACnet communication experience – preferred

§ Knowledge of automation systems, electrical concepts and building operations - preferred.

§ Proficiency in English (Dutch or any other language is a plus)

§ Residency in Belgium but ready to travel

§ Self-motivated, result-oriented and a team player

§ Excellent organization skills and knowledge of MS Office

POSITION ATTRIBUTES

§ Assist the customer in understanding applicable products, components, and systems for Legrand Integrated Solutions products by means of phone, email and on-site (national and international) troubleshooting for a wide range of customers.

§ Active participation in Legrand Integrated Solutions product certification, driver development and webinar trainings.

§ Involvement in beta testing on behalf of Legrand Integrated Solutions new product release process

§ Ongoing creation and maintenance of product technical data sheets, documentation, and related technical documentation.

§ Perform other similar and related duties as required.

§ Work closely with other local Legrand Subsidiaries

§ Resolve any issues and problems faced by customers and deal with complaints to maintain trust

§ Respect the Group procedures strictly and always behave in an ethical, fair, and professional manner

§ Knowledge of any programing languages is a plus

§ Occasional short-term international trips for onsite support

PACKAGE

§ Enjoyable working environment in a new and modern office building

§ An attractive monthly wage

§ 13th month

§ Company car with fuel card

§ Group pension plan

§ Hospital insurance

§ Electronic Lunch vouchers and eco cheques

§ Great employee benefits such as mobile phone, laptop, internet allowance.

§ 20 legal holidays and 12 compensation days (40 hours per week), 1 extra day of holiday every 5 years

§ Starting with one-year contract

VISIT US AT

http://www.legrandintegratedsolutions.com

http://www.legrand.com

Legrand Integrated Solutions

Gentsebaan 66 unit 204

9100 Sint-Niklaas

Belgium