2nd line helpdesk

☞ CONNECT-ICT

看过: 150

更新日: 16-11-2025

位置: Saint-Gilles Brussels Capital

类别: IT-软件

行业: IT Services IT Consulting

水平: Entry level

工作类型: Full-time

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工作内容

Mijn bijdrage
  • First line support (+- 500 werknemers) met permanentie
  • Second line support
  • Telefonische ondersteuning
  • On-Site support
  • Remote support for homeworkers
  • AD: Rechtenbeheer, Account creatie etc..
  • Installeren en configureren werkplekken
  • Ticketing Systeem registratie (Topdesk, vroeger Service-now)
  • Software installaties
  • Toegang verlenen tot bepaalde serverlocaties, bestanden, mailboxes etc..
  • Administratieve taken: Asset management, inventaristatie, labelling, Accounts aanmaken op bepaalde platformen
  • Laptops stagen & voorbereiden
  • Specifieke projecten mee opzetten en/of uitvoeren

Technologie, tools & methodologie

Windows 10&7/Active Directory/Windows Remote Access/ITIL/Office tools (Office 2019/O365, Outlook, Skype4Business, OneDrive, Sharepoint, Teams)/ Dameware/mRemoteNG/LogmeinRescue/AlwaysOn/Directaccess/Hardware(laptop,desktop,tablet,micro-pc)/Mobile phone support: Intune management, Android & iOS (software & hardware)/Printer management (Uniflow Server)/SitecoreUserManagement/
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最后期限: 31-12-2025

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