Account Manager II Residential

☞ NSF International

看过: 140

更新日: 26-11-2025

位置: Zaventem Flemish Brabant

类别: 营业额

行业:

工作类型: Full-time

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工作内容

Customer Service Project Manager (Water)
At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re passionate about the work we do, because together, we have a broad impact on our world.
Our nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We’re growing fast, and that’s where you come in. Come join our team.
More information about NSF International can be found at nsf.org.
Description


In this role, you will report directly to the Senior Business Manager Water EMEA

Your primary objective will be to project manage the certification process from initial application through to final certification and listing for each of your clients. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team.

You will be the primary point of contact for clients keeping them informed of the progress of their application. You will educate the client so that all necessary information is received to ensure that the process of certification can as efficient as possible whilst managing client expectations.

Your responsibilities will include

  • Manage accounts with medium impact and/or complexity
  • Manage customer account scope, audits, deliverable, timelines, services levels, quotes
  • Identify and provide input to process improvement opportunities
  • Provide customer education/consultation on standards, regulations or audit process
  • Work in tandem with Sales and Program leaders to maximize growth opportunities
  • Help assure clients’ compliance with certification requirements and timely support to achieve certification
  • Accountable for quotes and the client’s post-sale experience from implementation, adoption through expansion
  • Nurture client relationships
  • Support accounts payable in resolving client payment issues
  • Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
  • Identify and procure new business or cross-selling opportunities with assigned customer
  • Develop client-specific solutions based on client needs
  • Trend analysis to maintain good understanding of technologies used in assigned market area as well as to identify areas of improvement
Qualifications


Your Profile:

  • Bachelor’s degree in Technical or Science related role preferred, or equivalent experience
  • Whilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working environment.
  • Experience in customer facing roles
  • Ability to manage customer accounts
  • Good organisational and prioritisation skills
  • Strong interpersonal & communication skills
  • Results orientated
  • Attention to detail
  • Committed to service excellence
  • Cross selling skills
  • Ability to autonomously manage projects, ownership
  • Always looking for solutions to assist the clients
  • Collaborative mindset, team player
  • English mandatory (working environment language), plus one other language skill
  • Excellent knowledge and use of Microsoft Office suite
  • Hybrid role 3 days office (Belgium) max 2 days home.
  • Training on certification standards and processes will be provided

#LI-DNP


Work Classification: Hybrid
Job: Account Management
Primary Location: BE-BE-Zaventem

Schedule: Full-time

Requisition Title:Account Manager II Residential
Job Number:BDG1253
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最后期限: 10-01-2026

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