Claim Handling Specialist

☞ Gates Corporation

看过: 130

更新日: 16-11-2025

位置: Ghent East Flanders

类别: IT-软件 IT-硬件/网络 信息技术 执行管理 机械/技术 保养 营业额

行业: Industrie

Loading ...

工作内容

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let’s simplify it… think belts, tensioner pulleys, water pumps, thermostats and hoses. Found in cars, trucks, busses, tractors, snow mobiles and motorcycles, just to name a few. Because why not do it all?

WHAT TO EXPECT

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team.
Located in our Ghent Distribution Center you will be part of a team of 4 Claim Handling Specialists covering European customers.

  • You will be responsible for handling Automotive Replacement claims related to quality and / or technical issues of our products
  • You’ll be working with our Customers but also with various Gates’ teams such as Product Management, Quality, Technical and Sales teams - at all levels of hierarchy
  • This is an exciting opportunity for you to participate to the improvement of the quality of Gates products by taking preventive actions, focusing on data analysis, and gaining knowledge about root cause of the problem

Key responsibilities (to name a few):

  • Managing the entire claim handling process including:
    • Verifying and documenting the registered claim
    • Performing a full analysis
    • Deciding whether to accept or reject the claim
    • Providing a full report to customers and internal teams on findings
    • Coordinating return shipment to the customer when needed
  • Monitoring and reporting KPIs
  • Assisting in translating technical literature to inform and educate Gates’ customers and installers on complicated or critical applications, product features, installation issues, etc. and proposing new publications based on feedback of the market
  • Participating to Product Management, Tech Support and Claim Handler events when needed (e.g. Tech Days, Sales Conference etc.)
  • Increasing Brand Awareness and Gates’ loyalty through service to the customer

ABOUT YOU

  • You combine a technical background, a strong interest and curiosity for the automotive industry / products and ideally a previous similar experience
  • You are known for you excellent verbal and written communication skills
  • You are a true team player, able to share knowledge within your team and with other departments
  • You ideally have strong basis in Excel allowing you to provide relevant data in a minimum amount of time
  • You are fluent in English and you ideally have good knowledge of Spanish

WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as ’One Gates’ and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers’ diverse challenges of today and anticipate those of tomorrow.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.
GDPR: Gates are committed to protecting your private data. Please see below the link to our Job Applicants Privacy Statement which we would ask you to read in full. By applying for this position, you confirm that you have read, understood and accept this policy.
https://www.gates.com/us/en/knowledge-center/resource-library/policies-and-statements/gates-job-applicants-privacy-statement.html

ARE YOU DRIVEN BY POSSIBILITY?

#LI-AD2
Loading ...
Loading ...

最后期限: 31-12-2025

点击免费申请候选人

申请

报告工作
Loading ...

相同的工作

Loading ...
Loading ...