Customer Operations Specialist - International FMCG company

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看过: 115

更新日: 16-11-2025

位置: Anderlecht Brussels Capital

类别: 营业额

行业: HR personeel

工作类型: Tijdelijk

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工作内容

Added 20/10/2021

  • Be part of an international company that treats their employee like family
  • Traineeship in the FMCG World

About Our Client

  • FMCG Worlwide company
  • Leader of the market
  • Located in Anderlecht
  • International environment

Job Description

You are the first point of contact for the customer regarding communication of several (operational) sales, customer service and logistics related topics.


  • External Focus: contact person for your customers with regards to sales administration, customer service and logistics related topics such as: productportfolio management including listing and delisting process. Follow-up of order & delivery issues, including logistic complaints. Operational promo management including: communicating customer specific promo documents, product information sheets & visuals, … .
  • Internal focus: alignment about customer specific topics with internal colleagues/departments such as: Short-Term Allocation Specialists, logistics , masterdata or customer development.


Core tasks

  • Daily monitoring of problems in customer orders in collaboration with the order-to-cash HUB.
  • Signaling, monitoring and communication tot the customer of order-related problems such as critical out-of-stocks, non-compliance to agreed ordering conditions etc. .This requires perception management skills and commercial sensitivity when commercial counterparts at the customer side need to be informed.
  • Pro-active information exchange with the customer about changes in products or assortments (for example: Masterdata, packshots, …)
  • Spotting potential improvements in the operational collaboration, both commercialy and in Supply Chain, between Unilever, the customer, logistic service providers and other suppliers as well as implementing these improvements together with the Customer Facing Agent.


Responsible for taking action on issues that customers flag within the agreements between Unilever and the customer.

  • Keeping customers informed about any masterdata changes and planning of product introductions and switcthes with the buying and ordering departments at the customer side.
  • Analysing requests for returns and informing the Operations Excellence hub for processing the request if approved.

The Successful Applicant

FR/NL or NL/FR languagues

First experience with customer contact

Required skills

  • Communication skills
  • Time & priority management
  • MS office
  • Influencing skills

Required competencies

  • Pro-active mindset
  • Continuous improvement
  • Goal-oriented
  • Affinity with sales
  • Team commitment
  • Custom

What’s on Offer

  • Great salary package
  • Evolution possibility
  • Good working environment
Contact
Juline Decloitre
Quote job ref
JN-102021-4501661

Job summary

Sector
Sales
Sub Sector
Business Services
Industry
FMCG (Fast Moving Consumer Goods)
Location
Anderlecht
Contract Type
Temporary
Consultant name
Juline Decloitre
Job Reference
JN-102021-4501661
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最后期限: 31-12-2025

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