Customer Relationship Manager

☞ Uni Systems

看过: 100

更新日: 18-11-2025

位置: Brussels Brussels Capital

类别: 执行管理

行业:

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工作内容

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Customer Relationship Manager to join our UniQue team.

What will you be doing in this role?

  • Customer relationship management aiming at the adoption of digital solutions.
  • Creation of stakeholder maps or similar.
  • Creation of adoption dashboards and reports.
  • Overseeing the adoption journey of several types of stakeholders.
  • Resolving stakeholder complaints quickly and efficiently.
  • Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions.
  • Identifying the services needed to ensure stakeholder satisfaction.
  • Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation.

Requirements

What will you be bringing to the team?

  • Bachelor degree in IT or related field and 12 years of professional experience in IT.
  • At least 3 years of specific expertise with Microsoft Office Suite.
  • At least 3 years of specific expertise with ITIL.
  • Knowledge of customer relationship management practices and tools.
  • Knowledge in using tools to build stakeholder maps.
  • Knowledge in using tools to build adoption dashboards and reports.
  • Knowledge in analysing customer segments, e.g. experiencing a specific product problem.
  • Fluent in English at least at a level C1.

Benefits

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

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最后期限: 02-01-2026

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