Customer Service Coordinator (f/m/d), Houthalen-Helchteren (Genk)

工作内容

Are you a customer focused professional with first class administration and communication skills looking for a new opportunity to support creating a more sustainable world? Then look at this fantastic role we now have available.

Do you have a passion for good customer service and do you want to make an impact in the renewable enrgy sector? Then we have the right opportunity for you!

EVP NCE> Region NCE> Customer Service Benelux

Vestas Benelux is a local Sales Business Unit (SBU) with its main office in Arnhem. The SBU sells, constructs and services wind Turbines in the Netherlands, Belgium, Aruba & Curacao. The Benelux organization also supports countries in Sub-Saharan Africa and employs approximately 120 employees in the Netherlands.

Goal of the position - Secure and maintain daily contact with the customers providing prompt and thorough issue resolution leading to increased customer satisfaction.

Responsibilities

Based in Houthalen-Helchteren as the Customer Service Coordinator in our Customer Service Management team, you will report to the Manager of the department and your primary responsibilities and tasks will be to:

• Maintain good operational relations with all types of customers.
• Receive incoming calls, take customer requests and ensure effective communication with our planning team. Forward all other requests to the relevant department and follow up on the progress.
• Provide first level support to customers as well as creating service orders and internal tickets to the service organization.
• Handle multiple fixed, daily tasks concerning customer issues, make sure that all customer communication is handled and registered in CRM system and in SAP.
• Communicate efficiently inside the organisation to deliver on the promise to the customers; focus on and contribute to the continuous improvement of both general work routines and internal procedures.
• Revising and calculating all contractual obligations related to the actual performance of the wind farms and being able to validate the outcome
• Prepare various excel based reports on demand and support tender processes with admin work
  

Qualifications

• Relevant educational background in this work area
• Experience from a customer facing position combined with good communication skills
  

Competencies

• Prior experience from a similar position beneficial
• Good verbal and written communication skills in Dutch and English (Additional language is an advantage)
• Experience with MS Office
• Experience with CRM & SAP systems beneficial
  

What We Offer

We offer an exciting job with great opportunities for professional and personal development in an inspiring project-oriented environment. We value initiative, responsibility and the right balance between creativity and quality in all solutions. You will become part of a highly professional environment with a solid technical commitment and the will to execute. You will use your skills to help Vestas solve one of the most important global issues of our time - ensuring a more sustainable future.

Additional Information

Primary work location Houthalen (BE).

Apply before 18.06.2022

A certain amount of travel activity is expected (less than 25 days annually).

If the above matches your field of interest and your qualifications, please apply online as soon as possible. We conduct interviews ongoing and close the position when we have a found the right person.

All enquiries are treated confidentially.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.