Customer Success Assistant

工作内容

Location:
Brussels, Belgium

Security Clearance:
NATO Secret

Reference No:
C001902 / Brussels

Skills, knowledge, experience required:

• A Bachelor’s degree from a nationally recognised/certified University in a related discipline like Customer Success, Marketing, Communication, Data Science or CIS;
• Exceptionally, the lack of a university degree may be compensated by the demonstration of particular abilities or experience of relevance to this post; 2-5 years of experience working within SaaS environment, preferably hands-on experience in field of Customer Success for SaaS related services;
• Good understanding of virtual collaboration and digital transformation;
• Good understanding of data analytics, tools and technologies;
• Understanding of principles of Prince2 and ITIL;
• Drive for Result - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;
• Peer Relationships - Can quickly find common ground, friendly and open-minded;
• Sees dependencies and identifies escalation paths rapidly;
• Customer Focus - Is dedicated to meeting the customer expectations;
• Innovation Management - Good judgement which creative ideas and suggestions that will work;
• Knowledge of NATO structure and responsibilities, including roles of HQ’s, ACO and ACT;
• Proven ability to effectively communicate orally and in writing, with good briefing skills.

Duties/role:

• Maintaining NDW customer’s portfolio, customers’ on-boarding, drafting communication materials and presentations as well as assist in organisation and distribution of efficient and effective training;
• Drive Technology adoption. Providing assistance of the unbiased scientific, technical, acquisition and sustainment support in the area of NATO Digital Workplace;
• Aggregation and utilization of data modelling to understand predictive indicators. Tracking and analyzing NDW customer product usage, stakeholder engagement and satisfaction points. Highlighting any fluctuation in user behavior, flag critical issues and escalating within chain of command;
• Managing the preparation and maintenance of reports necessary to carry out the CSM functions. Preparing periodic reports for NDW management, as necessary or requested, to track strategic CSM goals accomplishments;
• Staying up to date with new developments in the NDW functional area assigned, and skillfully bringing innovative ideas into implementation;
• Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

kapitał zakładowy wynosi: 73 500,00 złotych wpłacony w całości, TEL +91-XXXXXXXXXX, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com