Enterprise Content Architect - IT

工作内容

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

Come grow with us!

Purpose:
Sylvamo’s Enterprise Content Management organization is charged with designing, building, implementing and sustaining enterprise content management solutions. The Enterprise Content Architect is responsible for positioning SharePoint, FileNet and web-based content technologies to efficiently and effectively meet Sylvamo’s current and future needs.
The Enterprise Content Architect works through systems, influences other teams, and relies heavily on communication and problem-solving skills, innovation management, and creativity to guide Business and Process Information Managers, end-users, and support and development teams to effectively implement and use the underlying technologies.

Key Accountabilities:
Provides IT architectural vision, planning, and technical leadership for existing and new technologies that leverage SharePoint, FileNet, and web-based content technologies

• Participates as a subject matter expert on enterprise-level system upgrades and projects; manages progress toward required technical deliverables to assure overall project success
• Serves as a liaison between functional areas and IT support and development teams to ensure that data related business requirements and rules for quality, security and protections are clearly defined, communicated and met
• Effectively elicits information and viewpoints from a variety of IT partners to help plan, design, and implement platform and application standards
• Evaluates third-party technologies that augment core services
• Leads or interacts with various functional and/or technical governance teams

Works collaboratively to develop, implement, and monitor processes and programming standards across all impacted IT areas

• Responsible for establishing standards and processes to meet customer demand, adhere to SLA’s, measure system performance and the maintaining of system configuration SharePoint, FileNet and other content systems
• Defines landscape governance standards and ensures all development and support teams adhere to those standards
• Develop new services and standards for emerging content management technologies within Microsoft 365

Demonstrates exceptional skills at mentoring and developing technical and non-technical resources for supported technologies

• Identifies corporate knowledge gaps for existing and emerging tools
• Accountable for implementing all associated educational courses
• Develops and implements technical training plans and user training through various distribution channels and platforms, including vendor-hosted training sessions, team training, business consultations, user group meetings, and learning management courses

Collaborates with IT Sr Manager to define, implement and track TSA exit strategy for supported technologies

• Help develop plans to migrate, eliminate or absorb supported technologies covered under the TSA
• Help evaluate possible managed service providers for all supported technologies
• Execute and track progress of established strategy to achieve TSA exit by the targeted end date

Key Challenges:
The TSA exit strategy

• Successful exit off the TSA and establishing support processes for the ECM team
• Vendor evaluation of managed services providers for supported technologies

The external environment, including technology, competition, markets:

• Keeping current of multiple technologies in an ever-evolving and emerging technology landscape
• Aligning conflicting and complimentary vendor and IT strategies to business expectations

The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

• Consulting on multi-year, highly complex enterprise projects led by different businesses or staff groups
• Ensuring business opportunities and functional area concerns are effectively met and addressed

The work itself, e.g., problems, opportunities, change:

• Defining technical release and change management standards for new technologies
• Developing technical, power-user and end-user training material for new and complex services
• Establishing and communicating process and technology standards across a global user base

Key Responsibilities:

• Responsible for having an ongoing dialogue with Global IT business partners regarding their strategic needs and the potential solutions the platforms could provide
• Responsible for successful acquisition and/or divestiture of enterprise content management environments, sites, and applications
• Accountable for all technical and non-technical training, delivered to IP employees in all geographic regions where IP has operations
• Responsible for successful global implementation of next-generation enterprise content management technologies
• Responsible for working with staff groups to comply with any legal or human resource mandates and information security requirements
• Implements content management usage guidelines, roadmaps, governance documents, as well as infrastructure, operational, and administration best practices

Knowledge and Experience:

• Requires high level of interaction with all businesses and staff groups
• Facilitates and leads meaningful meetings with large, cross-functional teams
• Capable of working independently with minimal supervision or direction
• Highly skilled in communications, verbal and written
• Influences others outside of team in a matrixed organization
• Working knowledge of enterprise application systems leveraging business processes and forms, system integrations, workflows, business intelligence, collaboration, enterprise content management, search, social, and web content management
• Working knowledge across a broad range of technologies including Microsoft 365, FileNet, Microsoft SharePoint, Windows Server, Microsoft SQL server, .NET framework, XML, HTML, CSS, JavaScript, JQuery, IIS, and Active Directory
• 8-15 years of Information Technology experience
• 3+ years of experience leading or key participant in enterprise system deployments
• Bachelor’s degree in Computer Science, Information Systems or other related field preferred
• Must have demonstrated past experience in the following competencies: dealing with ambiguity, learning on the fly, creativity, innovation management, time management, problem solving, action oriented, customer focus, informing others, motivating others, organizing, and priority-setting

Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.