EUC Support engineer

工作内容

Who We Are?

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner

.
Job Summar

y:Responsible for supporting and managing the desktop, laptop, and mobile devices, along with the software and applications used by end users. This role involves maintaining the end-user environment, ensuring performance, security, and stability, and providing technical support for hardware and software issues. The EUC Analyst collaborates with other IT teams to implement solutions, enforce policies, and improve the end-user experienc

e.
Key Responsibiliti

es:- Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on-si

te.- Manage End-User Devices: Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanne

rs.- Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioni

ng.- Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacemen

ts.- Security & Compliance: Ensure that all end-user devices comply with security policies, including antivirus, patching, and encryption standar

ds.- Asset Management: Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreemen

ts.- Collaborate on IT Projects: Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deploymen

ts.- User Training: Provide end-user training and education on the use of systems, software, and IT polici

es.- Vendor Liaison: Collaborate with external vendors for hardware replacements, software procurement, and support escalations when necessa

ry.- Incident and Service Request Management: Utilize ITSM tools (e.g., ServiceNow, JIRA) to log and track incidents, service requests, and changes according to ITIL process

es.
Required Skills and Experie

nce:- Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devi

ces.- Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management to

ols.- Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imag

ing.- IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch manageme

nt).- Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in per

son.- Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT te

ams.

our X-F

• actor
  Work ethic: You are a consummate profess
• ional. Aptitude: You have an innate capacity to transition from project to project without skipping a
• beat. Communication: You have excellent written and verbal communication skills for coordination across projects and
• teams. Impact: You are a critical thinker with an emphasis on creativity and innov
• ation. Passion: You have the drive to succeed paired with a continuous hunger to
• learn. Leadership: You are trusted, empathetic, accountable, and empower others arou