Facilities Coordinator

☞ CBRE

看过: 110

更新日: 22-11-2025

位置: Brussels Brussels Capital

类别: 咨询/客户服务

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工作内容

Facilities Coordinator
Job ID
185086
Posted
30-Sep-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest

Facilities Management

Location(s)

Brussels - Brussels Hoofdstedelijk Gewest - Belgium

For our client Pfizer in Brussels, we are looking for a Facility coordinator. You have good communication skills in Dutch, French and English. This position requires to be on site every weekday and no homework possible.

The Community Manager is responsible for the delivery of the Workplace Experience
Program & Services across the La Plaine site. The post holder will provide colleague experience programs and community services to help deliver a world-class office
environment to Pfizer colleagues. The WEM will work within their team to collaboratively improve colleagues’ experience.
The Community Manager is responsible for leading the delivery of the local Workplace Experience & Customer Management services across the La Plaine site.
Working with the on-site FM team, lead and own the Pfizer end-user workplace experience within La Plaine. This role will lead and own Customer Service and end user experience agenda specialising in programs to enhance: Hospitality, Wellness and Customer Experience. The main facets of these programs include: Workplace Operations, Front of House, Audio-Visual & Meeting/Host support, Workplace Experience, and Customer Engagement/Satisfaction.
The purpose of the role is to create a great employee experience through direct team engagement, Ops Manuals, playbooks and cutting-edge customer experience strategies, whilst working the with FM team to ensure collaboration with building
services and environment.
The post holder is required to work closely with the operational team in ensuring business objectives and best in-class service delivery are achieved. In this role the individual is empowered to act and liaise on behalf of the FM Team in discussions with occupants and is accountable for delivery of the FM Team performance objectives related to customer engagement and satisfaction

Job tasks:
Compulsory job tasks, representing 100% of the base standard corresponding to 100% from the base salary
  • Has direct accountability to perform exactly the requirements of the job tasks established in the present Job Description
  • Has direct accountability over keeping in good order the material / non-material objects received in their care

Workplace Operations
  • Act as the ‘Campus Liaison’ between Pfizer Global Workplace Experience/CBRE, and the Pfizer end-users.
  • Ensure that all end-user & front of house services are operating as required. Suggest and implement improvements.
  • Build relationships with key client contacts, gather information such as future business requirements, changes to
  • current requirements and facilitate requests. Ensure daily communication is maintained with key stakeholders and the wider community
  • Support Operational teams and provide daily contact with the Facility Manager on
  • workplace/protocols/services/customer issues.
  • Work with the FM team to seek business collaboration opportunities between end-users/leadership and Pfizer
  • GWE/CBRE.
  • Identify gaps in current practices associated with the workplace operation/experience and then work with all levels
  • of the account in establishing and executing a strategy
  • Link in with the FM to balance service and supply chain with a seamless customer experience .
  • Contribute actively to Continuous Improvement across the site
  • Manage space and workstation allocation on site within the guidelines set by the Pfizer GWE/CBRE Facilities
  • Management Team
  • Support the FM team to maintain and forecast headcount data via face-to-face meetings with BU stakeholders to
  • actively understand business pressures and goals. Assist stakeholders to establish and understand their space
  • requirements in line with Pfizer’s global standards.
  • Assist with and implement Ad hoc projects that require BU engagement.
  • Attend meetings with the FM operational teams to share information, and Pfizer end users where required
  • Produce and submit regular qualitative/quantitative reports for inclusion in monthly client updates as defined by the
  • FM Manager
  • Coordinate and support any type of internal moves activities that are requested and feedback to the requester for the
  • progress
  • Support the receptionist – mailroom team. Use Switchboard – phone calls.
  • Front of House
  • Performance indicators
  • Provide welcoming and concierge approach to VIP’s and ad-hoc persons entering the campus.
  • Manage visitor/delivery/staff access issues with the security team in accordance to Pfizer access policies
  • Manage delivery/collection communication process with Pfizer end-users and suggest improvements
  • Respond to requests for support at the campus welcome points
  • Manage and coordinate mail / package deliveries in coming and out going
  • Managing concierge services (e.g. taxi arrangements, parking lot reservation for visitors etc) for Pfizer colleagues
  • Audio/Visual & Meeting/Host support
  • Provide support to applicable meetings to manage basic services such as hospitality, set up and Technology
  • Act as a champion for the workplace/meeting room ‘Host’ system
  • Provide communications and training around the system to Pfizer colleagues
  • Ensure hospitality requests are met. Forecast meeting needs to FM team
  • Manage meeting set-up for applicable large-scale/VIP meetings
  • Understand and provide basic audio-visual support if needed
  • Ensure all meeting room support requests are managed by the FM team
  • Support meeting room utilisation studies and report to Facility team

Workplace Experience
  • Develop and innovate the Pfizer GWE Workplace Experience Program
  • Work with the FM team to develop Customer Experience enhancing programmes within the account and host workshops
  • on site to drive collaboration
  • Be an SME for Hospitality and Wellness Experience
  • Bring in expert knowledge from Hotel and Hospitality Sector
  • Responsible for managing communication and training related to the WE programme
  • Provide first inductions about all amenities, technologies and tools available at the campus to employees. Encourage
  • their use to employees. Work with FM team to ensure QHSE induction is delivered to colleagues
  • Customer Engagement & Satisfaction
  • Performance indicators
  • Complete face to face quarterly or bi-annual customer satisfaction and facilities management surveys with key business
  • contacts, along with Campus updates and Q&A sessions
  • Assist FM team to develop and manage site communication strategies for Workplace and FM related information
  • Suggest & develop innovative engagement and communication processes
  • Ensure all feedback is discussed and actioned as appropriate with the FM team
  • Suggest, develop and implement client solutions that enhance colleague’s workplace experience.
  • Work with the FM team to develop service strategies that maximise efficiency and customer benefit
  • People
  • Performance indicators
  • Drives team members to work in a pro-active manner to anticipate client needs and demonstrate a ’can-do’ attitude.
  • QHSE responsibilities
  • Performance indicators
  • Reports all incidents, hazards, occupational illnesses, and emergencies to the FM team

Skills, experience, education, personal characteristics required:
  • Is able to adapt and provide a custom or differentiated service to meet clients stated and unstated needs.
  • Has an understanding of their industry and the marketplace in which it operates.
  • Able to establish effective business relationships with the customer, and to positively interact with customer and
  • client personnel at all levels.
  • Able to manage conflict and difficult conversations with all stakeholders (client, customer and staff)
  • Demonstrates leadership and management qualities to drive performance across borders and sites
  • Effective leadership qualities.
  • Able to respond effectively to sensitive issues.
  • Manages, motivates, and develops reporting staff through effective induction, training and development and annual
  • appraisals.
  • Drives team members to work in a pro-active manner to anticipate client needs and demonstrate a ’can-do’ attitude
  • Excellent interpersonal, written, and oral communication skills in English.
  • Written and oral communication skills in English and French.
  • Able to draw upon the analysis of others and make recommendations that have a direct impact on the account.
  • Has a strong analytical and problem-solving approach applying value creation / innovation across FM services /
  • supply chain / front-of-house.
  • Works positively in a demanding environment, managing change, multiple projects, and deadlines.
  • Able to gather, review and analyse complex financial / business reports / data and generate innovative solutions /
  • corrective action plans.
  • Flexible working attitude to meet changing needs of the site and colleagues experience
  • interpersonal skills must be of the highest calibre
  • Working conditions
  • Professional training: takes part in training sessions as it is considered necessary by the Company and its
  • Management, including trainings from other departments.
  • Work schedule: 8 hours / day. Monday/Friday 08:30-17:00 with 30 mins lunch break.

Follows the company values
  • Respect - We act with consideration for others’ ideas and share information openly to inspire trust and encourage
  • collaboration
  • Integrity - No one individual, no one deal, no one client, is bigger than our commitment to our company and what
  • we stand for
  • Service - We approach our clients’ challenges with enthusiasm and diligence, building long-term relationships by
  • connecting the right people, capital and opportunities.
  • Excellence - We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

The employees will have a decent and peasant presence all the time, will interact politely, will demonstrate initiative
in performing their assigned tasks and will search all avenues to solve them as expected. The employees will actively
take part in projects related to other departments of the Company and any other projects that are assigned to
them. The employees will promote the improvement of the working conditions related to work health, safety and
environment ensuring the implementation of all proposed measures to improve these factors.

Our offer
In return, we offer a fixed contract, fulltime position with an excellent salary and benefits (mealvouchers,health insurrance plan, cellphone, laptop,..) with fantastic opportunities for progression in a growing business. Our success is driven by motivated employee
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最后期限: 06-01-2026

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