Global Order Management - Specialist

Job purpose:

• Global Order Management - Specialist reviews and manages Sales Orders in SAP from the time the order becomes free of holds through to when the order is put into delivery. The specialist is responsible for both consumable and Large Pack orders (managed orders). A managed order is defined as an order that contains an instrument or a system, or the complexity of the order warrants the manual attention during the fulfillment process. The Global Order Management - Specialist achieves this objective by working with the manufacturing sites to schedule the order as closely as possible to the desired date of the customer, prioritized based on the collective requirements of all customer orders. Global Order Management - Specialists participate in efforts towards the achievement of higher levels of customer satisfaction and reduced operational costs, by working with the global team on continuous improvement projects across the order fulfillment function.

Key Responsibilities

• Review orders on receipt for accuracy of data as it pertains to the Consumable and Large Pack process, including but not limited to: shipping condition, delivery groups, delivery site, HazMat plant, etc.
• Consider desired customer receipt date.
• Work with site schedulers and Global Demand Planning team to determine date of earliest shipment for all managed orders, including Large Pack, Demo, DOA, Partials and RIW.
• Maintain visibility of needs for special payment term orders.
• Create global delivery, including early global delivery.
• Optimize timing of shipments to maximize revenue, considering payment terms, revenue recognition rules to react to end of period revenue requirements.
• Schedule, when necessary, pre-shipment inspections.
• Maintain contact with the Customer Care organization until order leaves the manufacturing sites (automated with Delivery Prediction).
• Reset delivery promise based on changing conditions in the business and communicate those changes to appropriate business contacts (automated with Delivery Prediction).
• Communicate trends and issues associated with site fulfillment.
• Train Customer Care on continual evolving Large Pack process.
• Participate in continuous improvement projects aimed at process enhancement across the entire value stream. These focus primarily on improving speed of delivery and efficiency with alignment to customer requirements

Requirements:

• Preferably 2 years of experience in order management process. He/she must have demonstrated competence with SAP transactions. SAP sales order experience and knowledge are a must.
• Advanced English - B2/C1 level.
• The successful candidate will have demonstrated competency in participating on small teams, and be capable of working in a diverse cultural and functional group.
• He/she should be strongly goal oriented, and have had exposure in working with all levels of the organization.
• The candidate should have strong communication skills, and be able to communicate effectively to both small and large groups.
• He/she should be capable of handling multiple priorities concurrently and be able to marshal and prioritize resources appropriately.

We offer:

• Helping to improve the health & safety of people and the environment
• 1 year fixed term contract
• Private healthcare including dental care – MEDICOVER
• Life and long-term disability insurance – GENERALI
• Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies, cinema tickets
• Tuition reimbursement
• Referral awards
• Home Office
• Allowance for working from home due to pandemic -150 PLN net monthly extra
• Possibility to borrow screen and chair from the office during the pandemic
• Modern office facility including parking lot
• Casual dress policy
• Bike ride subsidy
• CSR & sports activities (as soon as we get back to the office)
• Fresh fruit served every morning (as soon as we get back to the office)
• Relaxation, gaming, and nursery room (as soon as we get back to the office)
• and up to 30 days of vacation!