Head of Regional EO People Services

工作内容

Primary Details

Time Type: Full time

Worker Type: Employee

Are you ready to embark on a career-defining journey? We’re thrilled to announce an opportunity for an individual to spearhead our International People Services team as the Head Regional EO of People Services. Working in partnership with the International People Services team and the Head of Regional EO Business Partnering, the Head Regional EO of People Services role will lead a team of People Country Managers, collaborating across the EO Regional countries to provide top-tier support of People issues and processes. Responsible for Regional EO employee services and experience including all People Processes and Operations, People Advisory, Payroll and Employee Relations. This role will lead and develop the People team to deliver optimum People Services and monitor the effectiveness of these.

You’re not just managing – you’re accountable for the quality of People Service Delivery in EO Regions. Your decisions shape our success.

Your new role

• Provide direction and coach our People Country Managers, guiding them to collaborate effectively with People Business Partner’s and Centre of Excellences (COE’s). Your goal: supporting our People Country Managers to support our business managers on People issues and ensuring employees understand the intricacies of People policies across multiple locations
• Build and nurture relationships with external providers and peers to monitor People Advisory and People Operations trends and solutions
• Being the voice of the Regional EO teams, being consistent where possible allowing for local legislative/cultural differences. Enhance operational performance through a blend of intuition and data. Your people leadership will not only rely on ‘feel’ but also draw actionable insights from data to drive excellence
• Oversee the continuous improvement of EO Region People Services delivered to the business to ensure the function continues to develop and best support business objectives
• Oversight of local ER issues managed by People Country Managers, partnering with Legal/ER to ensure compliance with statutory obligations
• Accountable for the seamless delivery of critical payroll services within Regional EO
• Ensure SA/NV and Europe People team complies with all regulatory and reporting obligations across locations.
• Manage relationships with social partners, fostering a harmonious and compliant working environment.
• Ensure that all People Risk, and Controls and Governance requirements are in place in the different countries and can be demonstrated
• Lead and contribute to change management initiatives, playing a pivotal role in identifying and addressing people issues during design and implementation. Collaborate with COEs within the People Function and other departments, like procurement, to ensure seamless transitions
  
  

About You

• Proven experience leading People Operational/Service Delivery teams across multiple jurisdictions Fluent in English and other European languages, you navigate the nuances of communication effortlessly
• Leadership skills to lead multi skilled resources (directly and indirectly) in order to get the best from them and ensure successful outcomes
• Experience working in a matrix organisation working with multiple stakeholders
• Managing stakeholder relationships in an international global organization is second nature to you, especially across the diverse landscape of Europe.
• A comprehensive knowledge of European labor law and employment regulations, coupled with understanding of local People practices.
• Proven experience of identifying and implementing People initiatives
• Your experience spans multiple countries, and you’re well-versed in all aspects of People processes, from Payroll to Employee Relations and Policies.
• Demonstrated ability to prioritise and lead multiple projects simultaneously ensuring successful implementation every time.
  
  

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

Spain:

Elmundo, 2023 – QBE ranked 48th on the list of top 100 best companies for talent management, compensation, environment, training and commitment to CSR.

Premio Galicia Segura from INADE – QBE awarded as Best Insurer 2022

Germany:

Kununu, Job search online platform - awarded QBE as one of the Top Companies to work for in 2023

IHK & Competentia Certification ,Hier ausgezeichnet arbeiten“ ("Working excellently here") – recognition received from the Düsseldorf Chamber of Industry and Commerce and the Centre of Excellence for Women and Jobs for putting people at the center and building a pioneering corporate culture

Italy:

Insurance Connect Awards 2022 – QBE recognized as “Best insurance employer of the year”, “Best Claims Management Service”, “Best Corporate Responsibility”

Canada:

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner -Insurance Business Canada

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report (Link).

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

To find out more about why you should work for QBE, visit our careers website.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

APPLY NOW and let’s make it happen!

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.