Helpdesk ICT Technician Telecom

☞ Anankei

看过: 130

更新日: 16-11-2025

位置: Brussels Brussels Capital

类别: IT-软件 IT-硬件/网络 信息技术 机械/技术 保养

行业:

工作类型: Vaste Jobs, Freelance

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工作内容

Function type:
Freelance - Vast
Location:
Brussels

Duration:
long term
Reference:
202209235

Start:
31/12/2021

Our Customer in the telecom business is currently looking for someone who can join the helpdesk of their call center.

As a Helpdesk ICT Technician, you will have the following responsibilities:

  • handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
  • ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
  • ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Requirements

Degree & Experience
  • technical education in higher education or equivalent experience

Technical skills
  • Office 365

Attitudes/Behavior
  • open and flexible
  • team spirit
  • creativity
  • self-sufficient
  • flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages
  • bilingual dutch and french
  • knowledge of English is an asset
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最后期限: 31-12-2025

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