Information Technology Support Specialist

看过: 135

更新日: 03-12-2025

位置: Leuven Flemish Brabant

类别: IT-软件

行业: Staffing Recruiting

水平: Entry level

工作类型: Contract

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工作内容

Responsibilities:

Provide first-line support for IT and application-related calls and incidents via phone, email, or remote assistance in Dutch, with the ability to communicate in French.
Log all calls and incidents in the Service Management Tool Omnitracker.
Ensure an 80% incident resolution rate or escalate incidents to other support groups.
Take ownership of calls/incidents until closure.
Provide smartphone support.
Handle new hires and mutations.
Maintain good communication within the team.
Collaborate effectively as a team player.
Demonstrate conscientiousness and professionalism.
Knowledge of Windows 10, O365, service management tools, ITIL foundations, and basic knowledge of AD, server, and networking is required.

Work Schedule:

Every 3 weeks, 1 week of remote work is possible.
At least 2 employees must be onsite at all times to cover early and late shifts.

Additional Information:

We have 3 shifts:
7:30 AM to 4:00 PM
8:00 AM to 4:30 PM
8:30 AM to 5:00 PM
Shifts rotate weekly, and there is flexibility in swapping shifts among colleagues.
The middle shift works from home, except on Wednesdays, to ensure everyone is onsite at least once a week.
New employees can work remotely after 3 months or when ready, with initial training during the middle shift to ensure they are not alone onsite.

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