IT Support

☞ Craon.pl

看过: 105

更新日: 04-11-2025

位置: Zaventem Flemish Brabant

类别: IT-软件

行业:

水平: Associate

工作类型: Full-time

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工作内容

Company DescriptionCraon.PL- We are a group of IT enthusiasts who are developing the Craon brand.We provide software house services and solutions dedicated to individual customer needs.We create a place where everyone enjoys spending time and where work is not an unpleasant chore.On a daily basis, we support the development of new technologies not only in service areas. By sending us your CV you are applying to our company and during the recruitment process you decide which project you want to pursue.Job DescriptionResponsibilities:
  • Support the installation, configuration and administration of hardware, software and operating systems at customer sites.
  • Support scheduled tasks, such as network configuration, updates and deployments.
  • Helping users to install and configure their smartphones.
  • System documentation / FAQ and knowledge base.
  • Registration of service requests
  • Documentation of requests and faults in a ticket system.
  • User management.
  • Patch management (MS operating systems, antivirus, etc.).
  • Support for desktop and laptop operating systems and OA applications.
  • Windows and Mac installation, configuration and troubleshooting.
  • Carrying out installation, relocation, addition or modification (IMAC) operations on workstations.
  • Troubleshooting printer installation and sharing (network/local printer)
  • Troubleshooting wireless LAN
  • Scanning scanners
  • Fully trained IT technician
QualificationsRequirements:
  • Three to four (3-4) years of experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Good Customer management skills,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Self-driven and result-oriented.
  • Really passionate about the work
  • Ability to work with deadlines and complete tasks on time.
  • Hardware Troubleshooting and Repair
  • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
  • Basic knowledge of enterprise LAN, WAN, Server setups and concepts.
  • Ability to perform smart and physical assistance activity under instruction, at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Conference room A/V equipment assistance & troubleshooting
  • Basic VOIP phone configuration & troubleshooting
  • Operating System & Software
  • Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10)
  • Basic installation and troubleshooting of standard software/application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
  • Basic Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
  • Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc)
  • Contribution towards creating KB article or ensuring all SRQs and incidents are addressed within stipulated SLA timelines
  • Tools & Process of Knowledge and experience on Service requests and incident management process
Additional InformationSalary:up to 2921 €/monthType of contract:B2BPlace of work:Zaventem
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最后期限: 19-12-2025

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