IT Support Specialist

☞ Netcompany-Intrasoft

看过: 130

更新日: 16-11-2025

位置: Brussels Brussels Capital

类别: IT-软件

行业: IT Services IT Consulting

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Company DescriptionWe are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company’s services and solutions to fulfill their business needs.For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.Job DescriptionA day in the life of a IT Support Specialist, you will be a part of a team inside the European ParliamentYour main duties will be:
  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident and request information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications
  • Liaising with system administration and database administration for execution of administration tasks
  • ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support
QualificationsIf you have
  • Good spoken and written knowledge of English and French (min. B2)
  • User oriented and excellent customer service skills
  • Very good communication skills
  • Empathetic and user oriented
  • Highly autonomous and broadly IT skilled
  • Problem solving skills
  • Very good skills in all of the MS office applications
  • Very good skills with end user computers and, more specifically, Windows computers
  • Good understanding of the main mobile devices platforms and core mobile applications
  • Minimum 3 year(s) of relevant professional experience
  • ITIL V4 Foundation Certified or certification must be passed within 3 months after the start of the contract
…then this position is suitable for you!It would also be a plus if you had
  • Knowledge of/or experience in ITIL environment
  • Part of the consultants needs to be fluent in German both written and oral
  • Knowledge of additional EU official languages
Working Conditions:Work shifts of 8 hours covering the time range between 08h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.Additional InformationThis position comes with:
  • Competitive compensation packages
  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
  • Interesting and challenging tasks within large-scale projects
  • An international dynamic within a fast-paced working environment
  • The opportunity to work in a diverse environment with talented colleagues
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.Our cultureOur people are the most important element of our success. Our work life is well defined by our set of fundamental Values:Be the linkof a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.We make it happenwith our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.We learn & evolveby embracing a culture of building on our experiences, sharing our knowledge and developing our skills. We are always open to new ideas and invite all our colleagues to contribute with theirs.We fuel creativityin every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.We share customer successby understanding their unique needs, corresponding to their vision, and exceeding their expectations.#BePartOfSomethingGreat!
  • Please submit your CV in English
All applications will be treated as strictly confidential.
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最后期限: 31-12-2025

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