Office 365 Expert IT

☞ Brayton Global

看过: 125

更新日: 16-11-2025

位置: Brussels Brussels Capital

类别: IT-软件

行业: Information Technology & Services

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Brayton Global is a fast growing company based in Brussels and specialized in IT.

Our target is to find you the best position where you will flourish and go beyond your limits

We are looking for anOffice 365 Expert IT to work for one of our prestigious client in Brussels, Belgium (on-site work).

The 3rd level Support Team is responsible for the daily support of Microsoft applications, related to Office 365, browsers support and some of the Adobe suite products.

  • Provide customer-facing product engineering support for Microsoft365, Office365, browsers and Adobe products.
  • Manage incidents and requests related to the supported activities.
  • Provide real-time client support for faster case resolution.
  • Conduct in-depth research on complex cases, validate cases for escalation to the Backline, and contribute to knowledge management initiatives.
  • As a knowledge champion, s/he is the focal point for communications, coordination, and overall adherence to the Microsoft365 and Office 365 knowledge management program.
  • Collaborate closely with first-line support and other technical dependencies.
  • Serve as a point of escalation and contact with suppliers such as Microsoft and Adobe for any critical needs or issues requiring their expertise.

Main Tasks

  • Handling/resolution of Incidents and Requests
  • Tickets not resolved / Handled by the 1st or the 2nd level of support team can be assigned to your support group, you should be able to handle them or resolve them
  • Interface with end-users for additional information or testing as required.

Required Qualifications

  • Proficient in spoken and written English and French (min. B2).
  • Minimum of 5 years of work experience in a similar function
  • Certified ITIL foundation (minimum)
  • Strong infrastructure background with a solid understanding of servers and Active Directory.Excellent
  • Excellent knowledge of Microsoft user-facing solutions, Teams, Office 365, and browsers (Edge, Firefox, Chrome).
  • Good knowledge of Adobe products.
  • Good analytical and problem-solving skills.
  • Excellent customer service skills.
  • Ability to quickly assimilate procedures.
  • Team player with good communication skills
  • Capable of working well under pressure and handling stress.
  • Punctual, meticulous and reliable
  • Comfortable in an international and multicultural working environment.
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最后期限: 31-12-2025

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