Patient Accounts Officer Full-time

☞ St Andrew’s Hospital

看过: 180

更新日: 16-11-2025

位置: Namur City Namur

类别: 会计/审计 金融/银行/股票

行业: Health Wellness Fitness Medical Practice Hospital & Health Care

水平: Entry level

工作类型: Full-time

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工作内容

  • Rare Opportunity
  • Salary packaging benefits
  • Subsidised On-site Car Parking
St Andrew’s is Australia’s largest standalone independent private hospital and is recognised nationally as a centre of excellence. With a culture where relationships matter; we are focused on delivering quality health care and exemplary customer service. Located on the edge of Adelaide’s CBD adjacent to the beautiful South Eastern Park Lands, St Andrew’s performs over 40,000 procedures each year. Building on our successful base, in 2018 we completed a $50 million expansion of our clinical facilities with more improvements planned for 2021 and beyond.

About The Role

We are seeking a detail orientated individual to join our Billing Team on a permanent full-time basis to ensure primary functions such as raising invoices, receipting of monies and stakeholder account management, are maintained at an optimal level. The Patient Accounts Officer is responsible for:
  • Raising all health fund accounts for discharged patients
  • Responsible for the receipting of all health fund monies
  • Performing collections follow up for all patient accounts raised and sent
  • Verifies eligibility of private health insurance information in relation to patient’s hospital admissions within appropriate time frames
  • Liaising with health funds and 3rd parties regarding patient eligibility concerns and unpaid, rejected and short paid claims
  • Accurately processing patient paperwork and complete any necessary documentation required including data entry
  • Reviewing of claims on hold and follow up with respective areas such as Patient Services/theatre/doctors rooms for missing data or documentation
  • Escalating claims for clinical review
  • Identifying and addressing private health fund and patient refunds
  • Preparing paperwork for adjustments and refunds pertaining to a patient’s stay, including BUPA private room guarantee payments
  • Sending out refund cheques and accompanying letters to health funds and patients
About You

You will have demonstrated experience in pre-admission health funding assessment and post-discharge patient billing. We are also looking for:
  • Experience within the health industry to demonstrate your knowledge and understanding of private health insurance
  • Billing and debtor experience of health fund, WorkCover, third party, DVA hospital claims
  • Demonstrated experience in PC applications including but not limited to electronic patient systems, patient online portals, Microsoft office
  • Demonstrated exemplary customer service to all stakeholders (patients, visitors, health professionals and other staff) as an integral part of the Patient Billings role
  • Experience with patient quoting of hospital admissions costs
  • Excellent interpersonal and communication and patient skills
  • High degree of initiative and self-motivation in working autonomously and as part of a team
  • Demonstrated time management, prioritisation skills and high attention to detail
  • Desirable knowledge of prosthesis invoicing, high cost drugs and ex-gratia processes.
St Andrew’s is open to receiving applications from experienced candidates who may prefer part-time working arrangements.

For Further Information Please Contact

Patient Funding Team Leader, Rebecca Keong on (08) 8408 2513 or rebecca.keong@stand.org.au or review the position description attached to this ad.

To Apply
  • Click on the ’Apply Now’ button.
  • Please include a cover letter together with your resume uploaded as one document
  • Address applications to Patient Funding Team Leader, Rebecca Keong.
St Andrew’s Hospital is an equal opportunity employer and encourages applications from people of all cultural backgrounds and ethnicities, including Aboriginal and Torres Strait Islander people.

Note, shortlisting and interviews may commence prior to the closing date and any applications received by direct email may not be considered and will be asked to apply online.
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最后期限: 31-12-2025

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