Project Support Officer Senior

Role:Project Support Officer - Senior

Location: Brussels, Belgium

Mission context

In our Agile organisation, you will be working as Project Officer in the Tribe Digital Working BE.

The mission of the Tribe Digital Working BE is to deliver Digital Working devices and services to all end users within the entities of on the Belgian and Netherlands territory, to ensure the quality of the devices and services and support the users in their Digital Working experience.

Our goal is to ensure business and users are

· easily provided with the tools (hardware and software) they need to work and collaborate digitally

· satisfied with these tools by providing technical and functional support on the field and remotely through “Le Comptoir”

Function description

As Project Officer, you will contribute to the different projects within your team. In the upcoming months, your main target will be to handle the onboarding of different BNPP-entities in Belgium and the Netherlands in the IT-ecosystem and our end-user support services.

As such, you will need to:

agree on the project goals (priority, budget, scope) with your Product Owner, Scrum Master and stakeholders

define the different steps in the project and the associated planning (project breakdown)

launch and coordinate the activities

monitor the progress and ensure deadlines and budget are kept

identify and manage risks and issues

report to line management and stakeholders

We also count on your experience and know-how to identify areas of improvement and automation to improve efficiency and throughput.

Language requirements

Sound working knowledge of English, French and Dutch

Education

Bachelor degree or equivalent by experience

Certification

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Travel

You will be required from time to time to travel in the Netherlands or to Paris. Travel exp. 4 times a year.

Telework

50% on-site (Brussels near Central Station) & 50% homeworking

Required experience / knowledge

At least 5 years of experience in a large IT-environment

Technical experience mandatory

Affinity with and knowledge of end-user tools (hard- and software) preferable

Service Management Tools (Service Now)

Asset Management Database (CMDB)

Automation skills (Power Platform)

Business experience mandatory

Proven experience in project coordination

Strong organizational insights

Familiar with various IT systems preferable

· Experience in a support environment (helpdesk, field support) and with the associated processes

Soft skills

Ability to see the overall picture (helicopter view)

Structured approach and result driven

Ability to respect deadlines and budget

Decision-making

Strong communicating and diplomatic skills

Customer-oriented

Proactive

Team spirit