Senior Sales Specialist Genesys

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

As a Senior Sales Specialist Genesys Cloud solutions, you are able to engage with clients as a trusted advisor with a primary focus to promote NTT’s Solutions and Services related to Genesys Cloud CX, and drive expansion of our business within NTT’s Intelligent Workplace practice area. In this role you will be responsible for both new account development and expanding our footprint within existing accounts. You excel in driving business outcomes through strategic discovery and your ability to translate business requirements into technology solutions that address the needs of our client’s IT and business stakeholders.
Because of your extensive knowledge of the Customer experience market, you can easily identify areas where business productivity can be improved, and you can demonstrate how this improvement can be measured and realized through NTT’s solutions and services.

Working at NTT

Key Roles and Responsibilities:

As part of the Intelligent Workplace practice, promote NTT’s solutions and services related to Genesys Cloud-based communication to drive expansion within existing and new accounts, you will:

• Effectively articulate how NTT Ltd can add value through its Customer Experience solutions and services offerings.
• Work closely with NTT’s sales representatives, contribute to the pre-sales process by working with Solution and Product Architects to create the best solution proposal for the client.
• Demonstrate advanced demo, business case and story telling skills related to the Customer Experience.
• Be able to engage with NTT Ltd country leadership, sales, technical and delivery teams to inform, upskill, and inspire.
• Prospect for new opportunities within accounts, communities, verticals and engage in business development activities that lead to new business opportunities for NTT Ltd.
• Join in CX specific market and networking events to develop and grow new opportunities
• Participate in the negotiation of deals with clients and support the internal account management team in closure.
• Deepen relationships with domain-specific client key stakeholders and our key vendor Genesys and its eco-system of partners, building new relationships and deepening solution knowledge.
• Help develop and expand NTT’s local relationship, support sales teams to understand, engage and work with Genesys.
• Contribute to the knowledge base of NTT Ltd’s solutions and services within a practice area or service area by sharing best practices with clients
• Support the Portfolio Business Development Manager to drive product strategy with the definition and positioning of new products and services, via a standard methodology (requirements, business case, implementation, launch). You will sell the solutions of today but will have to opportunity to help define our solutions of tomorrow.

What will make you a good fit for the role?

Academic Qualifications and Certifications:

• Bachelor’s degree in IT or equivalent experience
• Relevant vendor certifications would be advantageous, specifically a Genesys Cloud Sales Foundationcertification is a plus.
• Basic knowledge of other Contact Center solutions is a plus

Required Experience:

• Demonstrable sales and client engagement working in a large IT Company
• You have a strong commercial and moderate technical background, with experience in the domain of (Genesys) cloud-based communication solutions.
• You are fluent inFrench, Dutch and English
• You combine conceptual thinking with a strong operational expertise, and you have a ’can do’ mentality
• Experience in specialist (focus area) products and understanding of industry best practices, specifically in the domain of cloud-based communication sets.
• Demonstrated experience in working closely with a variety of relevant vendors
• Demonstrated business development experience with excellent understanding of relevant markets and market growth strategies

Join our growing global team and accelerate your career with us. Apply today.