Senior Technician HelpDesk

☞ Enterpryze Consulting Ltd.

看过: 130

更新日: 16-11-2025

位置: Brussels Brussels Capital

类别: IT-软件 IT-硬件/网络 信息技术 执行管理 机械/技术 保养

行业:

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工作内容

Senior Technician HelpDesk


  • Working Location:Brussels, Belgium
  • Security Clearance:NATO Secret / SC
  • Language:High proficiency level in English or French languages


EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· Higher vocational training in a relevant discipline with 2 years post-related experience
· Or a secondary educational qualification with 4 years post-related experience
· A very good knowledge in using ITSM tools such as BMC Remedy
· Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
· Extensive knowledge of and experience in troubleshooting of the latest versions of MS Windows client side operating systems and common desktop applications
· A very good knowledge of troubleshooting modern communication means
· A thorough knowledge of one of the two NATO official languages, both written and spoken
· A good working knowledge (spoken) of the other NATO official language


DUTIES/ROLE

  • Provide level 1 & level 2 support of end-user ICT assets via telephone, email, Service Management systems and to walk-in users
  • Provide support to mobile devices laptops: VPN, connectivity, troubleshooting mobile phones and smartphones: MDM systems, device configuration, troubleshooting
  • Record work in Service Management systems, record cause of failure, update configuration control record and asset management records
  • Work with limited supervision
  • Coordinate and conduct work to meet quality targets
  • Investigate and resolve technical issues in a systematic approach
  • Maintain sound knowledge on implemented technologies
  • Deputize for higher grade staff, if required
  • Perform other duties as may be required
  • Relating and Networking - Easily establish good relationships with customers and staff; relate well to people at all levels; build wide and effective networks of contacts; use humour appropriately to bring warmth to relationships with others
  • Delivering Results and Meeting Customer Expectations - Focuse on customer needs and satisfaction; set high standards for quality and quantity; monitor and maintain quality and productivity; work in a systematic, methodical and orderly way; consistently achieve project goals
  • Adapting and Responding to Change - Adapt to changing circumstances; tolerate ambiguity; accept new ideas and change initiatives; adapt interpersonal style to suit different people or situations; show an interest in new experiences
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最后期限: 31-12-2025

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