Service Planner

工作内容

TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers.

We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology. Our mission is to enable our customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.

Our target is to use outstanding Service as differentiating factor in the customer

experience. The quality of both activities in the Service back-office; planning and administration, enable on the front-end and secure at the back-end of the process how we are experienced by the customers.

Availability of the correct person, spare parts, flawless processes, high accuracy, customer orientation, professional communication and high handling speed are key elements.

In the Service Department you will deal with the Planning for the Field Service Engineers internally and external you will align with / support our customers.

Key Responsibilities:

• Ensure continuous communication with all stakeholders (internal and external) on Service interventions.
• Analysis of order related services and look for adherence to requested delivery dates, cost efficient solutions, productivity of Field Service Engineers and customer- and employee satisfaction.
• Responding to and dealing with customer communication by email and telephone
• Use of automated and computerised systems where utilised
• Liaising with customers, the service teams in Hubs and other departments (Finance, Project Management, Shipping and Warehouse…)
• Having a clear understanding of the company’s policies and vision and how the Back-office and Service contribute to these.

Candidate profile:

• Excellent communication and facilitation skills with demonstrated ability to work in a team
• Demonstrated ability to present complex information and issues in a user-friendly manner
• Excellent organizational attitude, knowledge of Service Back-office processes management and strong follow-up skills
• Ability to relate to customers, their views and issues, locally and in other countries and cultures
• Strong in correct & accurate work, passionate about Service (products).

Education:

• Bachelor degree in Administration
• 5 years of operational experience in a Service Planning function
• Experience with MS office & ERP system is a plus
• Can easily communicate in Dutch, English and French (other languages on top are considered as a plus)

Your profile:

• You perform operational tasks, while not losing track of the bigger picture
• You can speak French and Spanish fluently and you have a professional knowledge of English and Dutch
• You are a team player with an eye for details
• Strong organizational and time management skills
• Teamwork is a second nature
• Computer skills are crucial – IFS / SAP, excel, etc.
• You like to work in a fast growing, - moving and international environment.
• You like variety, you adapt yourself easily to different environments and you are eager to learn.
• You innovate.
• You communicate smoothly.
• You are creative and flexible.
• You act positive and customer oriented.
• You finish what you start.
• You can handle pressure.

Interested? We look forward to hearing from you! Please apply by attaching an up-to-date CV.

Shortlisted candidates will be contacted within 2 weeks of application. All inquiries and applications will be treated with the utmost discretion.

NOTE TO RECRUITMENT AGENCIES: We do not accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may not submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. TOMRA is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.