Team Lead Service Desk

• Do you want to be part of an international online success story?
• Do the terms ambition, open minded and integrity match with your personal competencies?
• Are you process oriented and constantly thinking in terms of optimization?

Become part of our team of more than 25 different nationalities and show us that you got what it takes!

Who is ADESA Europe?

ADESA Europe is part of KAR Global, a worldwide market leader of remarketing and technology solutions for vehicles.

With offices in 5 European countries (Belgium, Italy, Netherlands, Germany and France) , ADESA Europe connects Lease & rental companies, OEM’s, fleet owners, car traders and dealers seamlessly with buyers in more than 50 countries all over Europe through an online auction platform. The headquarters of ADESA Europe and ADESA Belgium are located in Tienen.

In a rapidly growing and evolving company like ADESA we are looking for result oriented people, who can make the difference in our growth scenario. People who take ownership and deliver the high-quality requirements. In return you will get an attractive salary package, an open-minded, flexible culture and possibilities to develop your talents.

What will you do?

As Team Lead Service Desk you manage our Infrastructure and Daily Operations department. You coach and develop the Service Desk Officers and report directly to the IT director. Your tasks:

• You organize the daily operations and processes of your team;
• You draw up and translate concrete SLA’s into SLA’s with suppliers in line with current policies;
• You set up monitoring of the SLA’s and report about this to the business;
• You draw up objectives for your team members and conduct annual performance reviews;
• You are the first point of contact for your department and escalation point for ICT problems;
• You set up problem management for recurring incidents;
• You provide first line support and follow-up on tickets;
• You purchase new ICT equipment following our Purchasing Policy.

Requirements

Who are you?

• You have minimal 5 years of relevant IT experience;
• You have a first experience in managing a team;
• You know how to motivate a team and develop their competences;
• You like working in dynamic environment and can adapt to change;
• You like taking initiative and give suggestions;
• You have experience with working in an agile environment;
• You have a strong analytical mindset with good communication skills;
• You have excellent Windows Servers and networking skills;

• You are fluent in English (written and spoken);
• You live in the surroundings of Tienen.

Benefits

What’s in it for you?

ADESA can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as a yearly bonus plan, company car, supplementary health insurance, meal vouchers, … To increase your job satisfaction, we offer flexible working hours, possibilities for home office and learning & development opportunities.

Are we the perfect match?

• Can you fulfill this vital function within our online auction platform?
• Are you result oriented and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?

Then GO FOR IT and bring your career to the next level!

Send us your CV and motivation letter and become part of the ADESA family