Teamlead IT Support

☞ Tobania

看过: 130

更新日: 26-11-2025

位置: Brussels Brussels Capital

类别: IT-软件 IT-硬件/网络 信息技术 运输/物流/仓库

行业:

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工作内容

What can you expect?

As a Teamlead, you will be responsible for managing the day-to-day activities of our on-site support team, ensuring smooth operations and exceptional service delivery. You will play a crucial role in providing technical support to end-users while fostering a positive and collaborative team environment.

Key Responsibilities:

  • You manage the day-to-day activities of the on-site support team, ensuring efficient workflow and adherence to established processes.
  • You conduct evaluation, feedback, and mediation meetings to promote continuous growth, identify training needs, and enhance team performance.
  • You act as the first point of contact for escalations and complaints from higher management, addressing concerns promptly and providing effective solutions.
  • You maintain availability and flexibility to handle major incidents, coordinating resources and leading the team during critical situations.
  • You possess end-user support knowledge in a Windows environment, assisting team members and providing guidance as required.
  • You establish monthly team planning to set objectives, allocate resources, and optimize work schedules.
  • You prepare and submit accurate monthly reports to the Service Delivery Manager, highlighting key metrics, performance trends, and areas for improvement.

Who are we looking for?

  • Experience:Proven experience in a similar role within an IT support environment.
  • Languages: Fluent in Dutch, French and English.
  • Strengths: Strong leadership abilities, as well as excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
  • Personal interests: Demonstrated proficiency in conflict resolution and problem-solving, with a proactive and solution-oriented mindset.
  • Expertise:
    • Solid knowledge of end-user support in a Windows environment, troubleshooting common issues and providing guidance.
    • Familiarity with managing nearshore Service Desk teams and conducting follow-up activities for quality assurance.
    • Proficiency in reporting tools and the ability to analyse data to derive meaningful insights.

What do we have to offer?

  • A competitive salary with plenty of benefits, such as a company car or transport allowance, meal vouchers, ECO cheques, a group and hospitality insurance, etc.
  • A team of supportive colleagues who’ll make you feel right at home.
  • A chance to develop your talents in our Tobania.Academy.
  • The opportunity to turn your new colleagues into friends during our legendary Friday drinks and other exciting events.

So … Tobania, who’s that again?
Tobania is a dynamic and fast-growing Belgian company. We present ourselves as a Business & Technology Consulting partner for private businesses and governments who want advice, expertise, services and solutions to successfully execute their digital transformation process.

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最后期限: 10-01-2026

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