TeamLeader Customer Experience - 36u

☞ IKEA

看过: 165

更新日: 26-11-2025

位置: Zaventem Flemish Brabant

类别: 咨询/客户服务

行业: Retail

工作类型: Full-time

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工作内容

WHO YOU ARE
You are focused on customers and you always make the customer the centre of your attentions. You are immune to stress and see problems as challenges that deserve the best possible solution. You are passionate about leading and guiding a team with the goal of exceeding the expectations of our customers.
You have excellent communication skills and you are able to adapt them to the situation. You hold IKEA values dear and are a role model for your team.

WHAT YOU’LL BE DOING DAY TO DAY
You create trust in IKEA among our customers by guaranteeing a positive store experience before, during and after their purchase. You constantly monitor customers’ feedback through the different channels in order to anticipate on potential hindrances, put solutions in place and improve the total shopping experience. You listen to customers and draw on your knowledge to offer solutions and make decisions. You optimise the workflow for shopping tools, childcare and welcome at the store entrance. You motivate, inspire and engage your team to achieve the targets set. You also ensure accurate and SMART staff planning in order to offer high quality of customer service levels

ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
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最后期限: 10-01-2026

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