工作类型: Tijdelijk
工作内容
Job description
§ Making an initial assessment of incidents, attempting to resolve
§ Recording and tracking incident and problem information in a ticketing system
§ Monitoring progress of incident resolution relative to the appropriate SLA
§ Managing the incident life-cycle, including closure and verification
§ Participate in reconfiguration and installation of PC environment
§ Follows standard service desk procedures & processes
§ Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
§ Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources
Profile
§ Experience in a similar job is a plus
§ Excellent knowledge of all round IT (Office, hardware, Windows, …)
§ Experience with ticketing systems (HP Service Manager Client…)
§ Knowledge of/or experience in ITIL environment is big advantage
§ Fluent English and French
§ Capable of working in an international and multicultural environment
§ Team player and strong communication skills
Type d’emploi : Intérim, CDI
Avantages :
- Chèques repas
Horaires :
- Travail de jour
Télétravail:
- Non
最后期限: 31-12-2025
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