Virtual Tesla Advisor/Sales Advisor, Belgium

Do you want to help accelerate the world’s transition to sustainable energy?

At Tesla, that’s our mission.

As a Virtual Tesla Advisor you are on the digital front lines, providing an online customer experience that is exciting, engaging, and seamless with the goal of helping potential customers experience and purchase our products. You act as a pioneer for Tesla products, sharing your knowledge with our customers and building lasting relationships as you deliver an innovative buying and delivery experience online.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy and are part of a larger sales team who works closely and flexibly on all tasks.

Customer management & sales

• Engage, follow-up and guide customers virtually throughout their journey with Tesla both at scale & individually where relevant
• Work on, and deliver improvements in Tesla Belgium’s communication to customer groups at different stages in their trajectory from lead to delivery; e.g. at pre-order, post-order and post-delivery moments, making sure you help out where necessary
• Manage your pipeline to create sales opportunities, convert leads to orders and ensure customers are well received virtually
• Deliver excellent virtual consultations for our customers, and execute on key campaigns as needed within your market
• Partner with business sales team to handoff potential business sales opportunities as identified by inbound business customers orders
• Coordinating remote test drive locations and scheduling remote test drives to help our customers experience the product, and promptly following up with them
• Promptly and accurately respond to relevant inbound customer solicitations through all mediums (including calls, emails, SMS, chat, virtual consultation, etc.)

Delivery Experience

• Execute necessary pre-delivery activities to enable smooth deliveries and high customer satisfaction scores, in partnership with Operations team to ensure timely deliveries
• Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment as needed
• Perform on-site deliveries as needed

General duties

• Operate with a flexible mindset to support customer needs across the team
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• Manage any additional duties to support wider business requirements

• Experience in providing excellent customer service in a fast-paced environment
• Confident in creating great conversations and relationships tailored to the customer’s need
• Ability to thrive in a team-based environment and achieve common goals
• Great problem solving skills, and strong ability to take initiative and be proactive and a passion towards the mission of Tesla
• Confident in learning and adapting to multiple technologies
• Able to communicate, read, and write effectively in English, Dutch & French
• Must have had a valid driver’s license