Voice Administrator

NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency (NCIA) is leading NATO’s Digital Endeavour. The role of Voice Administrator will be part of the NATO Digital Workplace (NDW) based from Braine l’Alleud , Belgium.

Who we are:

NCIA acquire , deploy and defend communications systems for NATO’s political decision-makers and Commands ; the agency is on the frontlines against cyber-attacks, working closely with governments and industry to prevent future debilitating attacks.

We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

The role:

The mission of the NDW is to empower NATO employees with the services, tools and approaches to digitally connect, communicate and collaborate. Part of this newly formed group the Support Voice Engineer will assist in the delivery technical support of voice services across the entirety of NATO’s international operations. The Engineer will provide remote fault diagnosis, carry out routine maintenance of the static Voice infrastructure, management appliances, and support other NATO Voice equipment.

Working as part of a team the Voice Administrator will need to be comfortable at times working in shifts to create, report, track and close Voice tickets and be able to assist in the logistic and asset management of voice services equipment across NATO’s international locations.

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history
• Initial three year contract with competitive monthly tax-free salary and household & children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• Retirement Pension Plan

About you:

You have a focus on delivering results, meeting customer expectations and able to adapt to, and respond to change. Creating collaborative networks with peers internally and externally is important to you and for your success in this role. Further to this, you have:

• At least 4 years’ operation and configuration experience of Cisco Call Managers and Call Mangers Express;
• At least 4 years’ operation and configuration experience of Cisco Unified Border Elements;
• Good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
• At least 4 years’ experience with deployment and configuration of VoIP solutions including Call Managers, management appliances and endpoints;
• Experience with deployment and configuration VoIP equipment integration with Unified Communications solutions such as Microsoft Skype for Business;
• Experience with deployment, testing and evaluation of communications gateway Session Border Controller; Cisco CUBE;
• An understanding of the classic Telecommunication technology including TDM;
• Ideally have experience with Cisco Call Centre Express (UCCX)
• Ideally have experience with VMWare virtualization technologies
• Ideally be familiar with military voice and data systems;

For a full list of duties, you can review the full job description here please note that internally to the Agency this role is titled “Technician Voice Engineering” to learn more about NCI Agency, our mission and goals take a few moments to visit our website .

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