A360 performance manager

☞ Honeywell

View: 125

Update day: 16-11-2025

Location: Diegem Flemish Brabant

Category: Executive management

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Job content

Main Purpose of the Position (role in the organization):

The A360 Performance Manager is responsible for the strategic leadership of the Service/Support Team ensuring contract management, delivery and execution of all Assurance A360 activities. The meeting of all agreed metrics and customer interactions linked to it.

Key responsibilities (tasks / duties)

People

  • Provide strategic Leadership to a multi-disciplined team consisting of an FSM & SOL plus Service, Projects & Support specialists dealing with complex technical equipment and a highly sophisticated range of products and services.
  • Ensure the organization achieves its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the A360 environment.

Business

  • Accurate planning and forecasting of business performance.
  • Aggressively deploying growth initiatives.
  • Partner with Project Automation and Advanced Solutions Business LOBs.
  • Work with the Sales team to drive additional orders and develop / capitalize on business opportunities.

Operations

  • Work with the Field Service Manager & Service Operations Leader to develop and establish an operational plan to provide the path for the operational processes i.e. Applicable CRM and SAP.
  • Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysis and RASCI).
  • Support the Service team in resolving incidents and troubleshooting of problems (including an escalation process for the customer).
  • Review system performance metrics and plan / manage accordingly.
  • Oversee all major upgrades and migrations.
  • Work within Customer’s change management process.
  • Serve as approver of all significant change requests.
  • Include an operational risk / benefit assessment for all significant changes (including a Risk Management Plan).
  • Participate in all pre-outage planning meetings and support all On-Process Migrations.
  • Review and advise the site on all project activities affecting the control system
  • Ensure documentation is updated.
  • Support the Field Service Manager & Service Operations Leader in developing and communicating training needs that would improve system performance or reliability (including Training Needs Analysis, Training Plan and Competency Matrix for Honeywell & Customer team members).
  • Manage third party underpinning contracts to ensure cost effective, appropriate quality and timely performance.

Quality

  • Partner with the FSM to manage the close out of corrective actions (internal and external) by identifying the root causes and updating procedures to reflect improved ways of working.

Safety

  • Ensure compliance with a contract specific HSE Plan
  • Ensure that all required safety standards are understood and measured for full Honeywell compliance throughout the service business.
  • Be a spokesman for Honeywell’s safety culture and promote safety always.

MEASUREMENTS AND REPORTING

  • Partnering with the FSM on Orders, Revenue, Profit, Cash and Past Dues
  • Customer: Customer satisfaction
  • Safety: Defined HPS safety metrics
  • Operational: A360 Balanced Scorecard agreed metrics

Required Skills

  • Demonstrated technical management and leadership abilities. (Conceptualise, develop, and execute)
  • Finance – understanding of Profit & Loss statements.
  • Experience in Service and Project Management methodologies.
  • Knowledge of appropriate Business, Engineering, Field and Supply Chain principles.
  • Excellent Communication skills – oral, written and presentation. (Norway and English)
  • Broad knowledge of Honeywell products and their applications thereof.
  • Negotiation and conflict management skills.
  • Honeywell service applications. (Applicable CRM and SAP)

Required behaviours

Special focus needs to be adhered for the following:


  • Be a Zealot for Growth (Solve problems and see the world through the customer’s eyes)
  • Go Beyond (Over deliver on commitments)
  • Inspire Greatness (Empower, develop, and set high expectations of teams, peers, and others.)

Required Qualifications and / or Experience

  • A Degree in engineering or relevant job experience preferred.
  • 5-10 years in an industrial environment

Working Conditions and equipment / tools

  • Need to be equipped with all IT remote connection communication tools.
  • Required to work irregular working hours to facilitate global time difference telephone conferences or strategic planning sessions.
  • Off-shore visits might be required based on customer requirements.

Additional Information

  • JOB ID:HRD211053
  • Category:Engineering
  • Location:Hermes Plaza Hermeslaan, 1H,Diegem,VLAAMS BRABANT,1831,Belgium
  • Exempt
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Deadline: 31-12-2025

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