Business Analyst Manager

☞ Daikin Europe

View: 145

Update day: 03-12-2025

Location: Ostend West Flanders

Category: Consulting / Customer Service Executive management

Industry: Machinery Manufacturing

Position: Mid-Senior level

Job type: Full-time

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Job content

Join our team at Daikin EMEA headquarters in Ostend as a Business Analyst Manager!

In this role, you will lead a dynamic team of 8 key-users and controllersto drive service excellence and productivity through optimized and standardized processes and systems.

As the strategic leader, you will be responsible for managing new projects related to technical helpdesk, field service operations, engineer scheduling, back-office and administration, warranty settlement, learning management, RPA, and more.

You will also support existing system implementations and provide consolidated reporting on service operations.

In close partnership with service organizations across the EMEA region, you willplay a critical role in defining the strategic direction for our service operations and analysing existing reports to drive impactful strategy and action plans.

Short business trips in Europe may be required.

Profile description:

The ideal candidate will have a Master’s degree in Applied Economics, Business Engineering, Commercial Engineering, IT, Industrial Engineering, Science or related field and possess:

  • Strong people management skills, excellent communication and presentation abilities
  • A passion for integrating new technologies into existing business processes and optimizing business processes.
  • A customer-centric approach and interest in IT systems
  • Fluency in English, both spoken and written
  • Advanced knowledge of Excel, data analysis tools, and ERP systems (e.g. SAP, Salesforce) is a plus

We offer:

At Daikin EMEA, we believe that our employees are the heart of our company and that top-quality solutions are delivered by talented individuals in a supportive working environment. We value each person’s uniqueness and truly believe in their unlimited potential. Come join our people-centered approach and contribute to a positive working climate.

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Deadline: 17-01-2026

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