C003616 COTS Applications SME (NS) BELGIUM - 20 Jun

Job content

• Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of lifecycle management of Commercial of the Shelf (COTS) applications supported within the Service Support and Business
• Application Business Area (SSBA BA) projects or services;
• Supporting in-service operations of the systems, including:
• Support and operation of the assigned system(s) including:
• Systems operationally used by NATO Enterprise community;
• Local systems currently used by Local Commands.
• Atlassian Products management and configuration
• Maintenance of the operational & support environments;
• Monitoring performance of the assigned service applications;
• Support CIS Support Units (CSU) and other support staff for daily operations of the systems.
• Support technical reviews, walkthroughs and audits;
• Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain;
• Support to change management, configuration management, release/deployment and testing;
• Maintaining relationships with 3rd party suppliers
• Provision of subject matter expertise and advice as required;
• Performing other duties as may be required.
  
  

• NATO SECRET security clearance
• At least 3 years of relevant experience in the field of computer science or electronic engineering;
• Experience with release and deployment procedures.
• Experience in offering support for COTS Business Applications, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
• Experience in offering user support for Microsoft, Adobe, Atlassian end user products, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
• Experience and lifecycle support knowledge of the following COTS technology:
• Desktop Alert Application
• Atlassian Products (Jira Software, Jira Service Management, Confluence, Jira Align)
• Adobe Creative Cloud Products (Lightroom, Photoshop, Illustrator, Acrobat, Dreamweaver)
• Autodesk Products (AutoCAD)
• Knowledge of programming languages and platforms like .NET, C#, JAVA, JavaScript;
• Experience with Microsoft SQL Server (optimization and querying);
• Experience with Linux and Windows environment;
• Experience in various areas of Software Engineering including some of the following:
• Requirements elicitation and management (including nonfunctional requirements for Operations & Maintenance);
• Software change management and testing;
• Application release and deployment management;
• Configuration management practices and tools;
• Application Lifecycle Management concept and tools.
• Experience in planning and performing FAT, UAT and SAT
• Knowledge and experience in state-of-the-art technologies, relevant to software engineering:
• Technologies and standards (at least 4 of them): HTML, REST Services, Web Services, HTTP, Python, XML, SQL;
• Application server technologies and Relational data base management systems;
• Experience in working with Monitoring Tools like Splunk, Prometheus (setting up, configure and maintain various alerts, rules and data interpretations)
• Ability to work in cross functional teams like Application management/development team;
• Ability to communicate effectively orally and in writing with good briefing skills.

• Experience in NCIA processes and procedures.
• Knowledge of post related applications like Desktop Alert, Jira Software, Adobe Creative Cloud Products;
• Cloud computing, SaaS, knowledge of Microsoft Azure;
• Experience with data modelling of complex systems;
• Prior experience of working in an international environment comprising both military and civilian elements;