Call Center - Customer Service

☞ AMA Associates

View: 120

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Administrative / Clerical / Assistant

Industry:

Job type: Voltijds, Vaste Jobs, Freelance

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Job content

Role Description :

We are looking for an Operation Officer/ Call Center / Customer Service :

  • Handle incoming calls, questions and emails.
  • Ensure day-to-day contact with our end customers.
  • 1st point of contact for our customers.
  • Provide correct answers to our customers’ questions.
  • Ensure the correct dispatching to the various departments.
  • Inform the customer about the status of his request and the solution of his incident.
  • Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions.
  • Report recurring problems.
  • Provide support to colleagues to have a good impact on customer.

Required experience and knowledge :

  • A first experience in the domain is a plus
  • Interest in finance and banking (products)
  • You have a good knowledge of Office 365. Degree & Experience :
  • FR / NL required, EN is an asset.

Degree & experience :

  • At least Secondary Education Certificate Attitudes & Behavior:

Attitudes & Behavior :

  • Quality & Result minded
  • Able to work independently
  • Stress resistant and flexible
  • Customer-oriented and analytical mind.
  • Analytical Approach
  • Assertive
  • Comfortable speaking
  • Negotiator
  • A great Team Spirit

Type d’emploi : Temps plein, CDI, Freelance/Indépendant

Avantages :

  • Eco-chèques

Horaires :

  • Lun-Ven
  • Travail de jour

Langue:

  • Français (Exigé)
  • Néerlandais (Exigé)
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Deadline: 31-12-2025

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