Change Manager

Job content

Under direction of SMC CCA, incumbent will perform duties such as following:

· Manages entire lifecycle of Enterprise IT Change Management across infrastructure, platform and software as a service;

· Develop implementation plans for complex requests for change;

· Ensures that appropriate actions have been planned to minimize risk of failure and impact on users during change implementations;

· Evaluates risks to integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of business services affected);

· Seeks authority for those activities, reviews effectiveness of change implementation and proposes improvement to organisational procedures governing change management;

· Guides and supports Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change;

· Liaises closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests;

· Manage and prioritise Requests for Change using IT Service Management Toolset;

· Develop knowledge articles and develops change models within IT Service Management Toolset;

· Chairs Change Advisory Board and prepares Agenda and Minutes;

· Escalates high impact change to executive management for final approval;

· Supports change release and deployment to Operations and Exercises;

· Compiles IT Change Management Key Performance Indicator Reports to senior management;

· Maintains IT Change Management discipline ensuring correct policies, process and procedures are routinely followed;

· Deputize for higher grade staff, if required;

· Performs other duties as may be required.

Requirements:

Required Security Clearance: NATO Secret

· Must be able to start on the outlined start date able to work in Belgium without restriction

· Minimum requirement of Bachelor’s degree at nationally recognised/certified University in related discipline (such as, Science, Computer Science, Engineering or Information Technology) and 2 years post-related experience;

· Or exceptionally, lack of university degree may be compensated by demonstration of candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to function of post;

· Experience in Configuration Management, Configuration Control and Status Accounting;

· Experience with ITIL change management best practices;

· Practical experience in usage of change management tools;

· Knowledge of Quality Management principles;

· Experience in operation of Change Advisory Boards (CAB);

· Experience organizing meetings and committees;

· Relevant ITIL training certification

· Desirable Experience and Education:

· Post-secondary training in IT;

· Prior experience of working in international environment comprising both military and civilian elements;

· Knowledge of NATO responsibilities and organization, including ACO and ACT.

Expected Start Date: 17/1/2022

Job Types: Full-time, Contract

Schedule:

• Day shift
• Monday to Friday

Work Remotely:

• No