Cisco Voice Engineer Level 3/4 - CCIE Collaboration

☞ New Era Technology, US

View: 180

Update day: 26-11-2025

Location: Beerse Antwerp

Category: High Technology IT - Software

Industry: Information Technology Services Computer Networking Computer & Network Security

Position: Associate

Job type: Full-time

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Job content

Be more than just an employee. Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world." Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.

New Era Technology is a global IT integrator with 1,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 7,500 customers.

We currently have a need for aCisco Voice Engineersupporting a Global Network Infrastructure environment. The ideal candidate will have 5 to 7 years of relevant work experience in "business as usual" operational routines, project rollouts and ensure all activities are carried out in a timely manner according to industry best practices and "in house" processes to deliver high-quality services to our customers. Global Financial Services, Healthcare or Pharmaceutical experience is strongly preferred.

Responsibilities:

  • Provide excellent customer interface and customer satisfaction skills
  • Plan, execute & document project activities and "business as usual" tasks through to resolution
  • Manage and communicate change scope and schedules
  • Resolve and document service request activities using ITSM ticketing systems
  • Ability to work shifts and hours based on the requirements of the NOC and its customers
  • Help coordinate NOC engineers & daily operations
  • Assist with project rollouts as assigned by the customer and/or line manager
  • Act as an escalation point for 1st and 2nd level NOC staff to help isolate and resolve voice network issues and complex service requests
  • Interface with OEM TAC (Cisco TAC) whenever required
  • Provide coaching / mentoring for 1st and 2nd level NOC staff
  • Work with GCI Global Partner Management for partner engineer vetting
  • Assist with transitioning new managed services customers into operations
  • Provide input for process development, process improvement and maintaining voice deployment standards

Skills required:

  • Strong networking & PC knowledge required
  • Strong interpersonal skills
  • Demonstrated ability to effectively manage customer problems
  • Must be an effective communicator
  • Must have the ability to multi-task (within reason)
  • CCIE Collaboration certification or equivalent demonstrated knowledge of the Cisco Unified Communications portfolio required
  • Strong knowledge and working experience with Cisco CME, CUCM, CUC, IM&P, Voice Gateways, CUBE, Expressway, Jabber (local and MRA), UCCX and Finesse
  • Familiar with the use of Cisco RTMT, TranslatorX or similar trace analysis tools
  • Familiar with network monitoring and management tools
  • Experience with Ribbon/ Sonus Session Border Controllers is considered a plus
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Deadline: 10-01-2026

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