Computer Control Assistant

EXPERIENCE:

At least two years of progressively responsible experience in the information technology or related field with at least one year in a help desk or similar support role.

JOB KNOWLEDGE:

Must have a good knowledge of a variety of technical subjects, operating systems, office applications, hardware maintenance, cloud services, etc. Must be knowledgeable in the maintenance and use of a wide range of equipment such as PCs, laptops, printers, and other such devices. A strong knowledge of internet, telecommunications and local networks is also required. Must develop a functional knowledge of Department regulations and security requirements related to systems and information security. Must have good organizational skills. Must maintain awareness of technology industry trends, regulatory changes that impact use of technology, and security changes that may impact embassy operations. Must keep abreast with the latest developments in mobile computing and stay current with MRA policies.

Secondary school diploma

LANGUAGE: Good working knowledge in English. This may be tested.

SKILLS AND ABILITIES: Must be able to obtain and maintain a TS security clearance for unescorted access to CAA and escorting uncleared people. Must be proficient to diagnose faulty devices for software and/or hardware problems by having a good knowledge and experience of the different-build-in applications on the different types of hardware in order to assist customers. Must be able, at all time, to work under pressure and listen carefully to the customer’s description of the problem and make sure to assess the issue and find the good resolution for all situations mentioned above. ISC is a high speed multitask office that emphasizes great customer service. Must be able to communicate effectively with colleagues and customers to ensure effective teamwork and sharing of information. Driver’s license B required. Must be able to Be able to comply with Uniform Service Standards (USS).

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

All applicants under consideration will be required to pass medical and security certifications.

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

• 
  IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

All candidates must be able to obtain and hold a Top Secret clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

• 
  Copy of Orders/Assignment Notification (or equivalent)
• 
  Residency and/or Work Permit
• 
  Passport copy
• 
  Driver’s License
• 
  Certificate or License
• 
  DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• 
  SF-50 (if applicable)

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Brussels.