Credit & Collection Call Agent

☞ Spring Professional Belgium

View: 155

Update day: 16-11-2025

Location: Brussels Capital Brussels

Category: Sales Finance / Bank / Stock

Industry:

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Job content

Your Mission

Address Credit and Collection issues of B2B customers with the aim of resolving the financial problems, keeping the customer satisfaction and collecting the money.

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As Credit & Collection, you:

  • Follow up B2B Customers (CMA / SMA) and Partners for unpaid invoices with the aim to get payment and limit financial risks
  • Collect and interpret information from all involved departments (F&L, Accountancy, Sales, SCM, Order management, Sales support / Business Support Units) to prepare & analyze problematic files
  • Negotiate payments and payment modalities with the customers / partners within defined guidelines, (phone calls, letters and meetings / partner together with the Sales Account Manager)
  • Detect problems with potential high financial risks and propose solutions balancing bad debt risk and commercial approach under supervision of the credit & collection Team Leader
  • Prepare files for the Credit Committee and report these to the Team Leader with support of legal advisors
  • Treat and answer letters and emails from External Recovery Agencies (ECA) and lawyers.
  • Contact customers in a pro-active way in order to detect bad debt risk and further analyze the case.
  • Perform complete reconciliation (including charges, credits, payments and debits) of major accounts in order to be able to confront the customer with the correct open due outstanding balance.

Your qualifications

Technical:

  • Good knowledge of Excel
  • Good knowledge of the MS OFFICE
  • Knowledge of tools such as Salesforce, Trends and Speos is a strong asset

Operational

  • Good analytical skills
  • Care of detail
  • Able to handle in crisis-situation and define priorities under pressure but within fixed procedures
  • Pragmatic
  • Problem solving skills
  • Outstanding communication and listening skills
  • Customer experience within a Credit & Collection department is much appreciated
  • Empowered, mature and an active personality
  • Team player and able to work proactively
  • Financial and mathematical affinity

Interpersonal

  • Customer-oriented/Service-minded.
  • Bilingual Dutch and French is mandatory and a good command of English is required (written and spoken)

Dienstverband: Voltijds, Onbepaalde duur

Aanvullende betalingen:

  • 13e maand
  • Vakantiegeld

Voordelen:

  • Ecocheques
  • elektronische maaltijdcheques
  • Extra vakantiedagen
  • Fietsvergoeding
  • Flexibele werkuren
  • Hospitalisatieverzekering
  • Internetvergoeding
  • Levensverzekering
  • Pensioensparen
  • Thuiswerkopties

Werkschema:

  • Dagdienst
  • ma-vr

Taal:

  • Nederlands (Vereist)
  • Frans (Vereist)

Thuiswerken:

  • Ja
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Deadline: 31-12-2025

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