Customer Care Advisor

☞ TVH

View: 102

Update day: 23-11-2025

Location: Waregem West Flanders

Category: Other

Industry: Wholesale

Position: Entry level

Job type: Full-time

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Job content

Your Responsibilities

  • Introduce and guide new and existing customers through new and improved platform features and functionalities.
  • Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.
  • Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.
  • Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.
  • Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.
  • Support a variety of administrative and operational tasks related to the complete after-sales customer journey.

Your Profile

  • A bachelor’s degree or equivalent professional experience.
  • Fluency in Bulgarian and English is required. Additional languages such as Dutch or one of the Balkan languages are a strong plus.
  • Experience in customer service, operations, or account management, preferably with exposure to the Bulgarian market or other regional markets.
  • Strong communication and interpersonal skills.
  • Customer-focused mindset with a proactive and commercial attitude.
  • A team player with a hands-on mentality and the ability to work independently.
  • Comfortable using CRM and other support technologies; able to communicate technical issues clearly.
  • Structured, methodical, and detail-oriented with good analytical and problem-solving skills.

What’s in it for you

  • 32 days of vacation.
  • A competitive salary based on a 40-hour work week.
  • A 6 month employment contract with the possibility of extension.
  • Company pension scheme.
  • Bike leasing program.
  • Opportunities for professional development, including access to LinkedIn Learning and a wide range of internal and external training courses.
  • A first-name culture – we’re on a first-name basis with all colleagues
  • A varied and responsible role in a global company with a family-like atmosphere, where people truly matter.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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Deadline: 07-01-2026

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