Customer Experience Manager

☞ Harvey Nash

View: 145

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Sales

Industry:

Loading ...

Job content

As a Customer Experience Manager, you will be responsible for generating new ideas on how to incorporate digital marketing in driving our client franchises. You will focus on using digital tools to execute tactics/key messages to Healthcare Professionals (and Health Care Consumers) and develop end-to-end campaigns from awareness to conversion and help move our client communication strategy from push marketing to relationship creation to drive the franchise and achieve set objectives.
What you’ll do
  • Understand and manages the customers barriers and drivers, continuously collect customer needs
  • Understand where & how to get the customer data, be able to manage & analyze data.
  • Work closely with UX/UI design manager to create user centric communications
    Qualifications, Skills & Experience Required
  • Research and implement new digital channels that could be used to measure customer sentiment and engagement against specific products / franchises.
  • Collaborate with vendors/IT Hub to automate data capture methodologies
  • Work with other countries to share best digital practices and bring them to Belgium
  • Leverage on different marketing channels to drive commercial success and franchise growth
  • Implement Multi Channel Marketing / Digital Marketing Branded and non-branded programs
  • Co-create with the Customer Experience team a digital / media strategy
  • Analyze local market opportunities and identify commercial opportunities
  • Support Sales Team to co-execute the strategy and tactic –for Rep triggered digital channels
  • Develop the digital strategy and tactical deliverables for country business plan
Profile
  • University degree required (bachelor a minimum) from accredited university, preferably in marketing, digital marketing, communication or a comparable qualification
  • Minimum 2-4 years of experience within digital landscape
  • Strong understanding of possibilities in the digital landscape
  • Ability to meet deadlines while managing multiple projects
  • Self-organized and structured, with the ability to define your own tasks
  • Experience with Agile processes and methodologies is a plus
  • Result oriented attitude and an eye for detail
  • Digital savvy and creative mindset to find innovative solutions
  • Strong communicative skillset
  • A genuine interest in healthcare and desire to be key stakeholder in discussion on improving it
  • Excellent written, analytical and communication skills in Dutch and/or French and English
Loading ...
Loading ...

Deadline: 31-12-2025

Click to apply for free candidate

Apply

Report job
Loading ...

SIMILAR JOBS

Loading ...
Loading ...