Customer Service Employee

☞ DFDS

View: 145

Update day: 26-11-2025

Location: Ghent East Flanders

Category: Other

Industry: Transportation Logistics Storage Truck Transportation Hospitality

Position: Entry level

Job type: Full-time

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Job content

DFDS Seaways Ghent is looking for a Customer Service Employee.

Position Summary

Responsible for receiving and handling bookings for the different DFDS Routes out of Belgium on a day to day basis with a high focus on quality and a good service towards the customers. Build up and maintain a good commercial relationship with our customers. Ensure the day to day operations in the Customer Service department are handled efficiently and accurately.

What The Role Entails

Bookings/Agency
  • Process bookings with accuracy and in accordance with customers’ requirements
  • Stimulate and promote B2B bookings
  • Actively pursue volumes to fill the ships
  • Assist in invoice queries
  • Handle customer complaints/questions with care
  • Create voyages in the system accurately and timely
  • Check hazardous cargo on segregation and enter accurate in the system
  • Communicate required documentation towards relevant Authorities
Customer Service
  • Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty
  • Maintain a high level of customer service attitude within the team at all times
  • Drive overall focus on client needs
  • Respond promptly to queries and follow up on all complaints and problems as a representative of the company
  • Work with sales departments to support sales initiatives and customer service requests
Communication
  • Promote all “value-added” service possible to the customers
  • Communicate smoothly with Terminal Operations, Gatehouse and Sales Departments
  • Timely communication to all parties involved about delays or other matters related to their shipments
General
  • Propose/suggest/implement structural improvements and savings in all matters to ensure the department’s efficiency & cost effectiveness
  • Take initiative, and drive change where required
  • Ensure constant care in all matters
Skills Required

WHAT WE ARE LOOKING FOR:
  • Language Skills: Fluency in Dutch and English is required. French is a plus
  • Fluent with Office applications (Excel, PowerPoint)
  • Knowledge of Hazardous Cargo regulations is a plus
Background
  • Logistics education or equal by experience
  • A transport/operational background is a plus
  • Knowledge of Liner Operations / Roro Operations is a plus
Competences
  • Accurate
  • Flexible
  • Self-supporting
  • Good Interpersonal and communicative skills
  • Commercial attitude
  • Hands-on and pro-active attitude
Please send your application and CV directly to jobs.belgie@dfds.com no later than 31 October 2021. More information regarding this vacancy and other vacancies within DFDS you will find on www.dfdsgroup.com/careers. If any specific questions about the content of the role, please contact Geert van Laere, Customer Service Manager on gelae@dfds.com
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Deadline: 10-01-2026

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