Customer Service Manager

☞ Avnet

View: 145

Update day: 26-11-2025

Location: Tongeren Limburg

Category: Human Resources

Industry:

Job type: Full-time

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Job content

Job Summary:
Oversees customer service operations within assigned scope of responsibility for one or more of the following processes: receiving orders, order entry, purchasing, invoicing, backlog, order tracking, status communication and other customer service activities. Provides oversight and direction regarding assigned team, financial and operational activities.

Principal Responsibilities:
  • Ensures effective process utilization by reviewing and analyzing metrics to ensure accuracy and timeliness for all operation related support functions. Identifies areas where additional opportunities exist to improve operational service levels.
  • Champions continuous improvement activities of assigned processes that lead to increased operational efficiencies and resulting Return On Investment (ROI) .
  • Implements new and/or improved processes and procedures. Partners with suppliers and customers on process development, program changes and identifying areas of mutual improvement.
  • Utilizes process knowledge to ensure processes are aligned and comply with all legal, contractual and internal financial controls requirements.
  • Supports business unit operations in forecast management, reporting and analysis, invoicing and business planning and analysis.
  • Resolves escalated internal, customer and supplier related tool, process, customer complaints or other specific issues.
  • Leads operations and customer business reviews.
  • Other duties as assigned.

Job Level Specifications:
  • Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams. Accountable for the performance and results of a team and/or department.
  • Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department. Adapts departmental plans and priorities to address resource and operational challenges. Contributes to budget development and performance standards of department and direct reports.
  • Assignments are defined in the form of objectives. Decisions are guided by policies, procedures, business plans and independent judgment.
  • Collaborates with team(s), customers/ clients, functional peer group managers and occasionally senior management. Participates and presents at meetings with internal and external representatives.
  • Decisions may have impact on work processes and outcomes. Erroneous decisions or recommendations may result in serious delays and considerable expenditures of additional time, people and/or financial resources.

Work Experience:
  • Typically 6+ years including 2+ years of supervisory experience

Education and Certification(s):
  • Bachelor’s degree or equivalent experience from which comparable knowledge and job skills can be obtained.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants –
hrnow@avnet.com
, Asia applicants -
hrnow.asia@avnet.com
, EMEA applicants -
hrnow.EMEA@avnet.eu
.

Job Applicant EMEA Imprints
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Deadline: 10-01-2026

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