Customer Service Officer

☞ Phoenix Contact

View: 165

Update day: 16-11-2025

Location: Zaventem Flemish Brabant

Category: Production / Operation Administrative / Clerical / Assistant

Industry: Appliances Electrical Electronics Manufacturing Automation Machinery Manufacturing Industrial Machinery Manufacturing

Position: Entry level

Job type: Full-time

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Job content

Customer Service Officer

In this commercial back-office position, you are responsible for the commercial and administrative support to existing and potential customers in close collaboration with the account managers.

You have:

  • experience in a commercial administrative function
  • excellent knowledge of Dutch, French, and English
  • good knowledge of current MS Office applications and SAP
  • understanding of logistical and commercial processes
  • ability to learn
  • a "can do" mentality

You are:

  • commercial
  • customer oriented
  • accurate
  • flexible and stress resistant
  • proactive
  • communicative

You can:

  • think creatively (inventiveness)
  • respect rules and agreements
  • adapt to changing circumstances (flexibility)
  • plan (= organize)
  • work independently and accurately with the necessary team spirit

Your tasks:

  • administrative handling of incoming customer questions
  • drawing up and following up commercial price quotations
  • supporting the order entry team (EDI, eshop Order2ERP)
  • monitoring delivery times at suppliers
  • telephone prospecting for specific commercial actions

Our offer:

  • Phoenix Contact is a stable, financially independent, and healthy company in full expansion.
  • You will receive several internal trainings before you start in your function.
  • You get responsibility and space to develop yourself further.
  • You get an attractive salary package with extra-legal benefits such as a bonus scheme, a group and hospitalization insurance.

Is this job opening your cup of tea? Then send your cover letter and resume to Martine Deventer: mdeventer@phoenixcontact.be

Phoenix Contact NV, Minervastraat 10-12, 1930 Zaventem - www.phoenixcontact.be/jobs

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Deadline: 31-12-2025

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