Customer Service Officer/ Specialist

☞ PwC Belgium

View: 195

Update day: 26-11-2025

Location: Brussels Brussels Capital

Category: Planning / Projects Consulting / Customer Service

Industry: Information Technology Services Management Consulting Financial Services

Position: Entry level

Job type: Full-time

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Job content



Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Administrative

Job Description & Summary
We guide. We support. You grow.

 PwC Advisory’s a roadmap of possibilities, and you’re in the driver’s seat. Where you want to make an impact is always up to you. With the full support of our Advisory teams, you’ll delve into the inner workings of companies to find the best solutions for any challenge they might have.
What you’ll learn and do

 As a Customer Service Officer/Specialist, you will be in charge of the Sales Orders Management process and will have to respond to a variety of Customer Inquiries in a B2B context. You will build a good and strong relationship with your customers by assisting them with orders, complaints and a wide range of other interesting queries. Your objective is to achieve maximum customer satisfaction in line with contractual arrangements, which includes:

Managing the Sales Orders Management process from A to Z:
  • Coordination and administration of the sales order process: register stock movements, make goods reservations, plan orders, perform consistency checks between orders and delivery schedules, etc.
  • Complex management of cross-border and intercompany flows to process sales orders
  • Complex management of the outbound process and of different types of stocks to fulfil sales orders
  • Follow-up of all aspects related to the handling of orders placed by customers in line with the company’s quality standards
  • Be responsive and inform the customer at all times about the progress of the service being provided
  • Keep the customer database up to date;
  • Create and handle required document templates for customers
  • Ensure a correct and on-time invoicing of goods and services

Acting as the main point of contact for customer requests:
  • Ensure a quick and efficient management of all customer requests including contacting the relevant internal and external stakeholders and coordinating all actions required to provide customers with the necessary information
  • Provide support by email/phone in the case of process or system related questions, concerns or issues
  • Manage and establish an efficient communication with internal and external customers
  • Daily reporting of customer requests and technical incidents to your team leader

Always looking for continuous improvement:
  • Help to improve the process and the organisation
  • Discuss possibilities with the team leader and other team members to implement new solutions
  • Participate in internal or external projects aimed at streamlining processes and increasing efficiency in daily operations

We are looking for applicants who are passionate about providing our clients with a great experience in order to deliver the best possible operational services.
Who you are
  • Bachelor’s degree
  • Minimum 2 years’ experience in a Customer Service position
  • Proficiency with MS Office
  • Good knowledge of SAP
  • Fluent in English, French and Dutch (both written and spoken)
  • Interested in operational and hands-on experience
  • Client-oriented and solutions-oriented
  • Multi-tasker (achieving maximum time effectiveness) with strong organisational skills
  • Able to prioritise in a fast-paced environment
  • Proactive, showing a strong sense of initiative and responsibility
  • Able to work independently and in a team
What we offer
  • A position in a constantly growing business
  • A workspace where everyone feels respected, valued and free to be themselves
  • An environment where you’ll be encouraged to take your expertise to the next level thanks to continuous education and on-the-job training
  • Great opportunities to grow and develop your capabilities and skills to ensure your initial and on-going success
  • A flexible work schedule including homeworking and the possibility to conveniently make use of various holiday schemes
  • An interesting salary and benefits package, including health and group insurance and Teddy care (nursing service when your child is ill)
  • And much more!

Sounds like your profile ? Then you could be the person we’re looking for!

We have this opportunity at our Client site, in the Brussels region.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications(if blank, certifications not specified)
Desired Languages(If blank, desired languages not specified)
Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
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Deadline: 10-01-2026

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