Customer Service Representative

☞ Hologic, Inc.

View: 170

Update day: 16-11-2025

Location: Zaventem Flemish Brabant

Category: Consulting / Customer Service IT - Software

Industry: Medical Equipment

Position: Associate

Job type: Contract

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Job content

FTC – 9 months

Role location - Zaventem, Brussels

As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day. Our three divisions, Breast and Skeletal, Diagnostics and GYN Surgical rely on our customer support teams to provide vital support across the world to our customers. Highly skilled and trained, our customer support teams are at the forefront of providing customer excellence.

We are looking for Customer Service Representative to join our team on 9 months fixed term contract to p rovide administrative support within the Customer services department for products & services for our UK region.

Primary Duties
  • Coordination and input of day-to-day customer order processing for UK region.
  • Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.
  • Maintaining a constructive relationship with the sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders.
  • Maintaining the database with details of all equipment installed at customer sites.
  • Updating details of customer communication into the CRM (Customer Relationship Management) system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.
  • Generating and analysing reports of daily operations (i.e. shipments, orders and customer queries) to proactively prevent errors.
  • Arranging deliveries to, and collections from, customer sites through 3rd party couriers

Key Skills, Attributes And Experience
  • Customer Service experience in a B2B environment
  • Fluency in English is essential
  • Assertive attitude, enthusiastic to learn, forward thinking, logical and analytical approach to challenges and able to think of their feet
  • Ability to work under pressure to short deadlines, good organisational and prioritising skills
  • Knowledge of Customer Service systems and databases
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Deadline: 31-12-2025

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