Customer Service Specialist - Portuguese Market

Job content

To further increase our footprint in Europe, ADESA Europe is looking for a Customer Service Specialist!

• Are you result-driven and do you enjoy negotiating with customers?
• Is offering excellent customer service one of your talents?
• Do the terms ambition, open minded and integrity match with your personal competencies?

Become part of our team of more than 25 nationalities and show us that you got what it takes!

Who is ADESA Europe?

ADESA Europe is part of OPENLANE, a worldwide market leader of remarketing and technology solutions for vehicles.

With offices in 5 European countries (Belgium, Italy, Netherlands, Germany, UK and France) and the UK, ADESA Europe connects Lease & rental companies, OEM’s, fleet owners, car traders and dealers seamlessly with buyers in more than 50 countries all over Europe through an online auction platform. The headquarters of ADESA Europe and ADESA Belgium are located in Tienen.

In a rapidly growing and evolving company like ADESA we are looking for result oriented people, who can make the difference in our growth scenario. People who take ownership and deliver the high-quality requirements. In return you will get an attractive salary package, an open-minded, flexible culture and possibilities to develop your talents.

What will you do?

You are responsible for the following activities:

• Gaining trust and building a positive business relationship with our customers (sellers and buyers of vehicles)
• Supporting the customer throughout the entire buying and selling process including after-sales activities (via phone, emails and chat)
• Getting in touch with customers to maximize the conversion rate and stimulate bids in the auctions
• Negotiating between buyers and sellers

Who are you?

• You are fluent in English and Portuguese, in combination with one of the following languages: Spanish, French, Bulgarian, Russian
• Any other European language is a plus
• You are computer literate, with good knowledge of MS Office and CRM programs such as Sales Force or you are a fast learner
• You have a first experience in a similar position or you are a highly motivated fresh graduate
• You are a driven, enthusiastic and communicative person with a commercial spirit
• You are goal oriented and you enjoy supporting your clients
• You are a team player who enjoys working in an international environment
• You are living in the surroundings of Tienen and open to work at the office at least twice per week

What’s in it for you?

ADESA Europe can give your career a boost and offers a full-option performance-led remuneration package.

In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as a yearly bonus plan, variable salary, group insurance, health insurance, meal vouchers, eco-vouchers and 100% reimbursement of public transport.

To increase your job satisfaction, we offer flexible working hours, possibilities for home office, flexible holiday planning, 32 holidays, learning & development opportunities, and a cafeteria with our own cook and warm meals at reduced prices.

To make sure that you have a healthy body and a healthy mind we have a company gym with weekly yoga classes and workout sessions. We also offer free healthy snacks and fruit to our employees because you matter to us.

Are we the perfect match?

• Can you fulfill this vital function within our online auction platform?
• Are you result oriented and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?

Then GO FOR IT and bring your career to the next level!

Send us your CV and motivation letter and become part of the ADESA family.

ADESA is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees