Customer Service Team Manager

Job content

About us

Toyota Tsusho Systems Europe GmbH (TTS-E) is part of a healthy world innovation leader: the Toyota family.

Our mission: driving technology innovation throughout the Toyota Group.

This puts us in the very specific position of being able to connect with all our Affiliates.

We offer Cloud, Security, Network & Managed Services support.

Our flexibility allows us to create and replicate projects, share knowledge and visions across all Toyota Group entities.

Your responsibilities:

Primary duties:

• Network within Toyota Motor Europe and their group companies to promote our company and to create good relationships up to the managers’ level
• Meet customers’ stakeholders in a regular base
• Ensure a stable and consistent methodology for managing customer relationships
• Lead and standardize the hiring process with the support of HR, streamline the approach and process to attract the best talent
• You have a track record of holding a team accountable to goals and aligned with company-wide strategic priorities while maintaining high levels of autonomy on your team
• Able to manage people with empathy and respect and have tough conversations in a professional way
• Exceptional written and verbal English communication skill, with an aptitude for conveying clear thoughts and ideas

Secondary duties:

• Build a plan to hire and develop members on your team
• Facilitate personal growth and make growth paths transparent
• Optimize the onboarding experience for new team members
• Create clear documentation structures to maximize self-learning and efficiency
• Deep interest in people and mentoring with at least 1 year of experience in a management or leadership role

Your profile:

• You have at least 3 years of experience in managing individuals
• You have strong organizational & follow-up skills.
• Familiarity with Japanese business culture and language is a plus.
• You are customer-oriented
• You have a collaborative, empathetic and participatory leadership style, involving others in your decision-making from early on
• You are a great communicator and listener. You enjoy making people around you grow.
• You have a professional level of English. French and/or Dutch is an asset.

If this looks like you, the next steps are:

• Apply to the position on Linkedin!
• If your application is successful, you will receive a series of written/video recorded job-related questions (about 20 minutes).
• An interview with the HR Manager and the Hiring Manager.

In addition to joining one of the global leaders in the automotive industry, you can also expect an excellent range of benefits. These include a rewarding salary, insurance package, a pension scheme, and a remote work allowance.

The position is based in Zaventem (Brussels region, Belgium), so you should be willing to relocate.

Toyota Tsusho Systems Europe GmbH is an equal opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.